Customer Service Assistant

Direct Line Group; Wednesbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent insurance services provider in Wednesbury is seeking a CSA/Office Administrator for a 12-month contract to cover maternity leave. In this role, you will be the first point of contact for customers and ensure high-quality communication throughout vehicle repairs. The ideal candidate will have over a year of customer service experience and a commitment to excellence. The position offers competitive benefits including discounts on insurance and health plans.

Benefits

50% off home, motor, and pet insurance

Optional health and dental insurance

EV car scheme for leasing electric or hybrid cars

Buy as you earn share scheme

Employee discounts and cashback

Qualifications

• 1+ years of experience in a customer service role.
• Ability to manage customer contacts during vehicle repairs.
• Understand and comply with health and safety standards.

Responsibilities

• Serve as the first point of contact for customers.
• Ensure customers are informed about repairs.
• Handle risks following the company's risk framework.

Skills

Customer service experience

Communication skills

Problem-solving

Job description

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12 month contract to cover maternity leave

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team, you’ll become part of a network of repair centres with a simple mission: to deliver high-quality repairs quickly and efficiently for over 100,000 customers. As we look to the future, you can look to yours too. From technical skills to customer relations, this is a place where you can thrive. We’ve got this!

What you'll be doing

As a CSA/Office Administrator, we want you to bring your previous experience to the team. You will be the first point of contact for customers, collaborating with them and internal teams to meet high standards and customer needs. If you love staying busy, this role is for you.

• Deliver high levels of customer contact and communication throughout vehicle repairs.
• Provide Service Level Agreements and ensure customers are contacted regarding repairs.
• Identify, own, and handle risks involved in running our business, following the Direct Line Group risk framework.
• Be accountable for your individual performance and contribute to site performance.

What you'll need

This role is a 5-day week, Monday to Friday, 40 hours, reporting to the Office Manager.

As vehicle repair technologies evolve, we're excited to grow our teams. We're looking for enthusiastic, committed individuals with previous experience in similar roles, including:

• 1+ years of experience in a customer service role.

We prioritize Health and Safety, ensuring tasks comply with industry standards, following Audatex estimates, DLGAS ways of working, and BS10125 procedures.

Who you'll work with

Our culture at DLG is about embracing individuality, working together, and striving for excellence. We offer excellent benefits, including:

• 50% off home, motor, and pet insurance plus free Green Flag breakdown cover
• Optional health and dental insurance
• EV car scheme for leasing electric or hybrid cars
• Buy as you earn share scheme
• Employee discounts and cashback

We support our people to work at their best with flexibility and work-life balance, recognizing that our benefits are about more than just pay. We celebrate diversity and are committed to an inclusive workplace. If you need adjustments during recruitment, contact our team.