Customer Service Assistant

Heart of England Society; Warwick; On-site; GBP 40,000 - 60,000; Part time

Job summary

A convenience retail organization in Warwick is seeking Customer Service Assistants. The role involves providing excellent customer service, supporting local community initiatives, and working collaboratively with the team. The position is part-time (8 hours per week) with a competitive salary of £12.21 per hour and benefits including staff discounts and a structured training plan.

Benefits

Competitive salary

Generous staff discount

Pension contribution

Structured training plan

Qualifications

• Eager to deliver excellent customer service.
• Positive and flexible with a 'can do' attitude.
• Passion for convenience retail.

Responsibilities

• Assist customers at the store.
• Create a great atmosphere.
• Support local community initiatives.

Skills

Excellent communication

Customer service

Teamwork

Flexible attitude

Job description

Overview

We are looking for Customer Service Assistants at Warwick Gates convenience store on a permanent, part-time contract for 8 hours per week.

About You

As a Customer Service Assistant with the Society, you will be positive and flexible, with a ‘can do’ attitude. You will be a good communicator who is eager to deliver excellent customer service, working alongside your team to create a great atmosphere for our customers and make us the ‘go to’ store within our local communities. Your passion for convenience retail and our products will be contagious, as will your ability to always go the extra mile.

Life at The Society

Note: The following sections describe our culture and priorities within the Society. We aim to promote wellbeing, development, and strong community involvement.

Great Place to Work
At Heart of England Cooperative Society, we are a family who want the best for each and every one of our colleagues. We achieve this through promoting wellbeing throughout the Society and encouraging the development of our colleagues through structured Training & Development.

First for Customers
We are recognised as the ‘go to’ convenience store within the communities we serve, and we honour this through the delivery of outstanding customer service and the consistent delivery of exceptional store standards.

At the Heart of the Community
Our stores are the beating heart of the communities we serve. We support local groups, clubs and good causes within our local communities, with the help of our dedicated colleagues and our Community & Membership Team.

Rewards & Benefits

We offer a competitive salary of £12.21 per hour and generous staff discount across our Food Stores, Funeral Branches, Fabb Furniture stores & Coop travel. Our holiday entitlement increases with service and we offer a generous pension contribution. A structured training plan is provided to equip you with the tools to nurture your career and realise your full potential, whether you are looking to be the best Customer Service Assistant you can be.