Customer Service Assistant

Southern Co-op; United Kingdom; On-site; GBP 12,398,000 - 17,909,000; Part time

Benefits offered by this job

20% colleague discount

Healthcare plans

Employee assistance programme

Nest pension

Cycle-to-work scheme

Job summary

Southern Co-op is hiring a part-time Customer Service Assistant to be the friendly face in our community stores. You’ll engage with neighbours, answer queries, stock shelves, and operate the checkout to keep customers happy.

This role emphasizes being welcoming and supportive, with opportunities to grow through courses or apprenticeships. We’re looking for someone enthusiastic about service, a practical, can-do approach, and a team spirit that helps the whole store run smoothly.

Qualifications

• Genuine enthusiasm for great customer service.
• Hands-on, can-do attitude.
• Team player who’s always ready to help.

Responsibilities

• Help customers with queries.
• Keep shelves stocked and looking great.
• Serve on the checkout.
• Keep the store clean, safe and welcoming.

Skills

customer service

team player

problem solving

Job description

Customer Service Assistant – Be the Friendly Face of Your Community

Looking for a part-time role that’s full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone’s day.

Our stores are more than just places to shop - they’re community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won’t just help things run smoothly - you’ll be playing a vital role in people’s daily lives, especially for those who need us most.

We would love you to have…

• A genuine enthusiasm for great customer service


• A hands-on, can-do attitude


• A team player who’s always ready to help


• A willingness to get stuck into tasks like:
  
  
  
  • Helping customers with queries
  
  
  • Keeping shelves stocked and looking great
  
  
  • Serving on the checkout
  
  
  • Keeping the store clean, safe and welcoming
  
  
  
  

But this role is more than what happens in-store. We’re all about community - so we’re looking for someone who’s ready to get involved and make a difference.

Why Southern Co-op?

Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we’re here to support your choices.

You’ll have instant access to a huge selection of benefits, including 20% colleague discount, healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.

We want to put U in Southern Co-op — start your new career now.