Customer Service Assistant

East of England Co-op; Tendring; On-site; GBP 20,000 - 25,000; Part time

Job summary

A regional retail cooperative in Tendring is looking for a Customer Service Assistant (CSA) to support their store by delivering high standards of customer service and product availability. The ideal candidate will be friendly, reliable, and motivated, with basic numeracy and IT skills. This role offers competitive pay, a 20% store discount, and various employee perks including flexible shift patterns and training opportunities.

Benefits

Competitive pay

20% store discount

22 days holiday plus bank holidays

Enhanced family leave and pay

Training and apprenticeship opportunities

Financial wellbeing support

Cycle To Work scheme

Recognition and Long Service Awards

Free 24/7 remote GP services

Responsibilities

• Support store in delivering high standards of customer service.
• Ensure product availability and compliance.
• Work as part of a diverse and motivated team.

Skills

Friendly and approachable

Reliable team player

Engaged and self-motivated

Willing to learn and adapt

Basic numeracy, literacy, and IT skills

Job description

Social network you want to login/join with:

col-narrow-left

Client:

East of England Co-op

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

9b534e75bb4d

Job Views:

4

Posted:

31.07.2025

Expiry Date:

14.09.2025

col-wide

Job Description:

Vacancy Introduction

Come and join our team!

As a Customer Service Assistant (CSA), you will support your store in delivering high standards of customer service, product availability, presentation, compliance, and community engagement.

You will work as part of a diverse and motivated team dedicated to attracting and delighting customers daily, supporting our business growth and evolution.

Want to know more? Review the full job description for details.

Normal working pattern for this role:

Our working patterns are non-contractual. The advertised pattern represents the typical schedule at the time of posting and may change.

The person we are looking for:

• Friendly and approachable
• A reliable team player
• Engaged and self-motivated
• Willing to learn and adapt
• Basic numeracy, literacy, and IT skills

Over 18 roles

Applicants must be 18 or older due to role requirements.

Perks of the job:

We invest in our colleagues' growth and offer:

• Competitive pay
• 20% store discount and other benefits
• 22 days holiday plus bank holidays, increasing with service
• Enhanced family leave and pay
• Training and apprenticeship opportunities
• Discounts and cashback deals
• Financial wellbeing support including Wagestream
• Cycle To Work, Rental Deposit Scheme, and SmartTech access
• Recognition and Long Service Awards
• Free 24/7 remote GP services including prescriptions and counseling

We aim to offer flexible shift patterns to help balance personal commitments.

*Enhanced benefits are statutory plus service-based enhancements.