Customer Service Assistant

Your Co-op; Stroud; On-site; GBP 20,000 - 25,000; Part time

Job summary

A community-focused retail organization in Stroud is seeking a Customer Services Assistant to enhance customer experiences. Responsibilities include maintaining store presentation and providing timely service at checkout. The ideal candidate will be customer-focused and have a friendly demeanor. This role offers extensive benefits such as discounts and financial wellness programs.

Benefits

60% discount on childcare fees

20% discount on food shopping

Up to £500 off holidays

Financial wellbeing app access

Paid volunteering hours

Mental health support

Training and development programs

Qualifications

• Ability to provide excellent store experiences.
• Confident in communication with colleagues and customers.
• Willingness to work varied shifts.

Responsibilities

• Ensure a fantastic store experience for customers.
• Provide a speedy checkout process.
• Maintain store presentation and replenish stock.

Skills

Customer focused

Listen and communicate effectively

Enthusiastic and resilient

Flexible with shifts

Friendly and approachable

Job description

Being a Customer Services Assistant with Your Co-op is more than operating tills and stacking shelves. Here you will be part of a business that puts people at the heart of everything they do.

We are looking for someone who can:

• Go the extra mile to ensure customers have a fantastic store experience
• Provide customers with a speedy and convenient checkout process
• Ensure the store looks presentable for customers
• Replenish stock to ensure customers can purchase our wide variety of products
• Be actively involved with social activities and during-work-time volunteering hours to support your local community

To be successful in this role, you will need to be:

• Customer focused and deliver excellent store experiences
• A natural ability to listen, interact and communicate with customers and team members
• Enthusiastic and resilient to support your colleagues during demanding times
• Flexible to work a range of shifts, ranging from daytimes to evenings and weekends
• Confident and have a friendly, approachable nature

Joining us means you will be part of something amazing and it also means you will have access to great benefits including:

• 60% discount on your childcare fees
• Save 20% on your food shopping expenses
• Get up to £500 off your next holiday
• Benefit from Wagestream - our financial wellbeing app
• Earn paid volunteering hours to give back to your community
• Access GroceryAid for dedicated colleague mental health support
• Engage in full training and accredited development programs