Customer Service Assistant

Fixed Term Contract (6 months)

Part Time – 21 Hours (Monday, Tuesday, and Friday)

What are we looking for?

We are seeking a driven, flexible, and agile Customer Services Assistant to join our Customer Services Team on a 6-month fixed term contract. As the first point of contact for customers, you should have excellent communication skills, be highly organized, and have a keen eye for detail.

You will need to work well under pressure, manage your workload proactively, and resolve customer inquiries across various channels including telephone, email, and messaging platforms.

You will join a high-performing team committed to delivering outstanding service to our customers.

Equality, Diversity, and Inclusion - Different Together

At North Star, Equality, Diversity, and Inclusion are integral to our culture. We aim to build a supportive environment that celebrates differences, fosters innovation, and strengthens our connection to communities.

We encourage applicants from diverse backgrounds and are committed to addressing underrepresentation. We guarantee an interview to candidates with a disability or from an ethnic minority background who meet the essential role criteria.

We can provide recruitment materials in various formats and make reasonable adjustments to support participation in our recruitment process.

Important Dates

• Closing date for applications: 5pm, Monday 24th March 2025
• Assessments/Interviews: Friday 28th March 2025

Check all application documentation thoroughly before submitting your application.

About North Star

Operating across the North East and North Yorkshire, North Star manages 4,000 units of high-quality, affordable housing, including supported housing. We are dedicated to creating homes, building futures, and investing in our people.

The Polaris (North Star) symbolizes guidance and inspiration, reflecting our organization’s values of leadership, achievement, and support.

What is good about working at North Star?

We have been named UK Employer of the Year in 2021 and 2024 by the Investors in People Platinum awards. We are an award-winning, growing organization committed to excellence.

Our hybrid working model offers flexibility, with staff working both remotely and in the office at least two days a week. We support continuous development and foster a culture of relational leadership where every voice matters.

Our main office is located at Endeavour House, St Marks Court, Thornaby, Stockton-on-Tees, TS17 6QN.