Customer Service Assistant

Simplify; St. Ives; On-site; GBP 26,000; Full time

Job summary

A leading conveyancing and property services group in St Ives is seeking a Customer Service Assistant to manage their case load and provide exceptional customer service. The successful candidate will work within the Developer Valuation team, prioritizing urgent requests and ensuring customer satisfaction through effective communication. This role offers a competitive salary along with various employee benefits.

Benefits

25 Days Holiday Plus 8 Days' Public Holiday

Pension

Life Assurance

Employee Assistance Programme

Enhanced Maternity, Paternity & Adoption Pay

Retail Discounts

Qualifications

• Ability to manage conflicting tasks and priorities.
• Exceptional customer service skills.
• Ability to communicate effectively, especially in high-pressure situations.

Responsibilities

• Manage case load and adhere to SLAs.
• Book agent valuations and prioritize tasks.
• Act as the first point of contact for customers.

Skills

Attention to detail

Communication skills

Customer service

Job description

CUSTOMER SERVICE ASSISTANT

ST IVES, CAMBRIDGESHIRE

£23,901.08 + bonus (£25,901.08 OTE)

If you are a Customer Service professional who is looking for the potential to earn good money whilst working for the largest conveyancing and property services group in the UK, then keep reading!

THE JOB

Working within the busy Developer Valuation team, the successful applicant will manage their own case load in an exemplary manner, encompassing best practices and the SLAs set within the department.

Known internally as the Valuation Support Consultant, the Customer Service Assistant is responsible for calling new referrals within the SLA and booking in agent valuations. You will be responsible for your own task list and will need to prioritise to make sure the most urgent bookings are actioned first.

A strong determined focus on targets, customer service and overall performance will be key to your success, as will a strong sense of teamwork.

Benefits

Competitive Salary of £23,901.08 + quarterly bonus (£25,901.08 OTE), 25 Days Holiday Plus 8 Days' Public Holiday, Pension, Option To Buy Or Sell Holiday, Life Assurance, Employee Assistance Programme, Enhanced Maternity, Paternity & Adoption Pay, Free Conveyancy Legals, GP-24 Hour Service, Retail Discounts Plus Many More!

What You’ll Be Doing

This role is all about being the first point of contact to our customers and leaving them with an excellent first impression to match!

You will work closely with the wider Valuation team and liaise with estate agents, taking calls and bookings for valuation appointments.

You’ll be confident, friendly and professional on the telephone, with a passion for providing outstanding customer service.

OUR HIRING PROCESS:

• You’ve checked out our job ad
• It’s gathered your interest and you’ve applied using our easy application process
• If selected, you come meet our lovely team and we discuss the finer details
• In some cases, we might invite you for a second interview
• If successful, we make the offer and get the ball rolling
• Once in post you can even recommend your friends to join us and earn a sweet referral bonus - for each one!

Requirements

You will be unflappable under pressure and able to pay attention to detail to provide accurate work even when dealing with conflicting tasks and priorities.

You will go above and beyond to provide an exceptional customer service, and assistance to your team mates when they are busy and need help and support.

Lastly, communication will come easy to you. You’ll have a naturally engaging communication style and an empathetic approach when dealing with customers who may be upset and under pressure.

OUR PEOPLE

Simplify believes diversity brings benefits for our clients, our business and our people. This is why we are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

About Us

Simplify is the UK’s leading conveyancing and property services business, comprising nine businesses which include some of the largest conveyancing law firms in the UK, two leading independent property services businesses as well as being the market-leading direct to consumer online conveyancer.