Customer Service Assistant

University of Southampton; Southampton; On-site; GBP 22,000 - 25,000; Full time

Job summary

Join the Residences team at the University of Southampton as a Customer Service Assistant, where you will deliver outstanding service to students and residents. This role involves working closely with colleagues to enhance the student experience at our halls of residence. Your skills in customer service and communication will be vital as you take on various responsibilities that support the smooth operation of our services.

Qualifications

• Experience in a busy and diverse customer service environment required.
• Confident working within a team with excellent communication skills.
• Experience using multiple computer systems is essential.

Responsibilities

• Provide excellent service to students, residents, and customers.
• Collaborate with colleagues and external contractors in halls.
• Support peak activity times and student arrivals/departures.

Skills

Customer service skills

Communication skills

Organisational skills

Multi-tasking

Job description

The Residences team at the University of Southampton offer accommodation to over 6,500 students every year. You will be joining the team at an exciting time as we continue to develop our portfolio of rooms, instigating a new refurbishment plan along with continued development of our halls offer to enhance student experience.

This Customer Service Assistant position offers the opportunity to provide excellent service throughout the day for students, residents and other customers who interact with our services. You will be calm under pressure and have a commitment to providing excellent customer service at every touchpoint, whilst supporting the ongoing development and improvement projects for our customer facing areas. As an excellent communicator and multi-tasker, you will also play a part in providing valuable support to the supervisory team at Wessex Lane and City Gateway Halls of Residence, both within and outside of reception. The role may include occasional cover at other sites across Southampton and Winchester.

To ensure the smooth running of our service you will need to work in close partnership with colleagues in other teams who collectively provide a 24/7 support to students in Halls. You will also need to collaborate with other departments within the University and external contractors who deliver services within our Halls of Residence.

The successful candidate will be able to evidence experience of working within a busy and diverse customer service environment. We are looking for an approachable and organised character with excellent communication skills. You will need to be confident working within a team, customer service skills across any industry could well be an advantage. The department uses multiple computer systems to deliver its services therefore experience using multiple systems is essential.

This position is currently being advertised for 36-hours per week, Monday-Friday on a rota working between the hours of 8am and 8pm on a rotational basis (8am-4pm, 10am-6pm and 12pm-8pm) at both Wessex Lane and City Gateway Halls of Residences. You will also be expected to be available for occasional weekend working to support peak activity times during the academic year such as student arrivals/departure events and open days/offer holder visit days.

To find out more about the work of the Residences team please visit our websitehttp://www.southampton.ac.uk/uni-life/accommodation.page