Customer Service Assistant

Heart of England Cooperative Society; Southam CP; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused retail organization in Southam is seeking a Customer Service Assistant for their Bishops Itchington store. This part-time role offers a competitive salary of £12.21 per hour along with staff discounts and growth opportunities through structured training. Ideal candidates will possess excellent communication skills and a strong customer service orientation, contributing to the store’s commitment to exceptional service and community engagement.

Benefits

Competitive salary

Generous staff discount

Pension contribution

Structured training plan

Qualifications

• Positive attitude and flexibility in working hours.
• Eagerness to deliver excellent customer service.
• Ability to create a great atmosphere for customers.

Responsibilities

• Assist customers to ensure satisfaction in a convenience store environment.
• Work with the team to maintain exceptional store standards.
• Support local community initiatives through store participation.

Skills

Excellent communication

Customer service orientation

Flexibility

Teamwork

Job description

Heart of England Cooperative Society are looking for a Customer Service Assistant to join our growing team in our Bishops Itchington convenience food store on a permanent, part-time contract for 8 hours per week.

As a Customer Service Assistant with the Society, you will be positive and flexible, with a 'can do' attitude. A good communicator who is eager to deliver excellent customer service, you will work alongside your team to create a great atmosphere for our customers, making us the 'go to' store within our local communities. Your passion for convenience retail and our products will be contagious, as will your ability to always go the extra mile.

Life at The Society

Great Place to Work

At Heart of England Cooperative Society, we are a family, who want the best for each and every one of our colleagues. We achieve this through promoting wellbeing throughout the Society and encouraging the development of our colleagues through structured Training & Development.

First for Customers

We are recognised as the 'go to' convenience store within the communities we serve, and we honour this through the delivery of outstanding customer service and the consistent delivery of exceptional store standards.

At the Heart of the Community

Our stores are the beating heart of the communities in which we serve. We support local groups, clubs and good causes within our local communities, with the help of our dedicated colleagues and our Community & Membership Team.

At the Society, we offer a competitive salary of £12.21 per hour and generous staff discount across our Food Stores, Funeral Branches, Fabb Furniture stores & Coop travel. Our holiday entitlement increases with service and we offer a generous pension contribution. We provide you with a structured training plan, which will give you the tools you need to nurture your career and realise your full potential, whether you are looking to be the best Customer Service Assistant you can be, or Store Manager. The opportunities are endless!