Customer Service Assistant

Dalebrook Supplies; South Witham; On-site; GBP 22,000 - 26,000; Full time

Job summary

Une opportunité passionnante pour un Customer Service Assistant de rejoindre une entreprise ambitieuse à Witham. Vous serez le premier point de contact pour les clients, gérant les requêtes et assistant l'équipe de vente dans un environnement en pleine croissance. Ce poste offre un salaire compétitif et des possibilités d'évolution au sein de l'entreprise.

Benefits

Formation complète et soutien continu

Opportunités d'évolution au sein de l'entreprise

Parking sur place

Qualifications

• Expérience antérieure en service client requise.
• Excellentes compétences en communication verbale et écrite.
• Capacité à travailler dans un environnement dynamique.

Responsibilities

• Premier point de contact pour les appels entrants et les demandes.
• Gérer la boîte de réception des ventes et qualifier les prospects.
• Fournir un soutien administratif à l'équipe de vente.

Skills

Customer Service

Verbal Communication

Written Communication

Problem Solving

Attention to Detail

Microsoft Office

Job description

CUSTOMER SERVICE ASSISTANT / WITHAM / UP TO £26,000 / GREAT BENEFITS

Exciting new opportunity for an enthusiastic, well-organised Customer Service Assistant to join a growing, ambitious business in Witham.

Friendly working hours (9am-5pm, Mon-Fri) and excellent pay (up to £26k, dependent on experience).

Dalebrook Supplies Ltd is a leading supplier of Melamine tableware and display products, supplying to a wide range of clients globally. With warehouses in China, the UK, and Holland, and offices in Witham, Essex, and Central London, where we also host a dedicated showroom, we are well positioned to support our continued growth and international presence.

As part of our ongoing expansion, we are excited to offer a fantastic opportunity for a Customer Service Assistant to join our dynamic team.

Why You Should Work Here

Culturally, we adopt a focused and collaborative environment. Many of our employees have been with the business for some time, which we believe speaks volumes.

The successful Customer Service Assistant can be assured that you will be joining a solid, professional, and secure business with extensive experience and a range of opportunities.

What's on Offer?

• Competitive pay (up to £26K, based on experience)
• Full training and ongoing support
• Scope to progress within the business
• On-site parking

Key Responsibilities of the Customer Service Assistant

• First point of contact for incoming calls and enquiries
• Manage the sales inbox
• Qualify incoming leads and ensure they are efficiently passed on to the Sales team
• Provide accurate information and guidance to customers regarding product portfolio, services, and orders
• Resolve customer issues and complaints professionally and promptly
• Provide administrative support to the Sales Team: arrange samples, complete quotation requests, action brochure requests, book appointments for sales and showroom visits, and offer relevant alternatives to customers
• Keep customer information up-to-date within our system (Business Central)
• Cross-train to support the Order Processing team

Skills & Experience Required

• Previous experience in Customer Service essential
• Excellent verbal and written communication skills
• Strong problem-solving abilities and exceptional attention to detail
• Proficiency in Microsoft Office (Word, Excel)
• Experience with using and utilising systems is desirable
• Able to prioritise workload both individually and as part of a team
• Ability to work in a fast-paced environment

What's Next?

Don't wait! APPLY NOW for this brilliant Customer Service Assistant position.