Customer Service Assistant

Cawood Scientific; Selby; On-site; GBP 20,000 - 25,000; Full time

Job summary

A scientific services company in Selby is seeking a Customer Service Representative to efficiently handle customer queries, update details, and organize courier services. Successful candidates will have previous experience in customer service and strong organizational skills. The role involves building relationships with customers and assists with logistical tasks. A personal means of transport is required due to the semi-rural location.

Qualifications

• Previous experience in a customer service and office environment.
• Excellent organisational skills, including organising own workload.
• Good Microsoft Office skills including Word, Excel and Outlook.

Responsibilities

• Answer customer queries via phone and email.
• Update customer details as requested.
• Book and track couriers for sample collections.

Skills

Customer service experience

Organisational skills

Microsoft Office skills

Job description

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· Answering queries from customers via the phone or email professionally and efficiently.

· Responding to customers requests for analysis results, invoices and other general enquiries.

· Updating customer details when requested by the customer or internal team member.

· Booking, and then tracking, couriers to ensure samples are collected on time from customers and sample boxes are returned. Ensuring all courier and sample paperwork is accurate.

· Working alongside the Customer Services Manager and Accounts to submit invoices, purchase order numbers and reports.

· Receiving and distributing the post, whilst also ensuring the external post is franked.

· Build and maintain good working relationships with team members.

· Assisting with storage and collection of samples from the laboratory.

• Accurately inputting information from other companies to ensure the production of certificates.
• Creation of forage packs to be sent to customers for their return of samples to the laboratory for analysis.
• Greeting new and existing customers and building relationships to develop the business.

Requirements for the role:

· Previous experience in a customer service and office environment

· Excellent organisational skills, including organising own workload

· Good Microsoft Office skills including Word, Excel and Outlook.

· Transport - Due to our semi-rural location, a personal means of transport will be essential.