Customer Service Assistant

Tenpin; Scotland; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leisure entertainment company in Scotland is seeking a Customer Service Assistant to provide exceptional service in a vibrant environment. Responsibilities include managing bookings, hosting parties, and ensuring customer satisfaction. Ideal candidates are enthusiastic, flexible, and team-oriented, with strong communication skills. This role offers great opportunities for career development and a fun workplace atmosphere.

Benefits

Retailer discounts

Cycle to Work Scheme

Free Bowling for family and friends

Free Food

Enhanced Maternity, Paternity, Adoption leave

Employee Assistance Programme

Life assurance – 2 x annual salary

Qualifications

• Ability to provide high levels of customer service.
• Fully flexible around working patterns, including evenings and weekends.
• Approachable and helpful demeanor.

Responsibilities

• Deliver outstanding experiences for customers at reception.
• Manage booking, sales opportunities, and party hosting.
• Ensure cleanliness and tidiness of the centre.

Skills

Determination and enthusiasm

Ability to work in a fast-paced environment

Strong communication skills

Organizational skills

Team player

Job description

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We love to entertain! It’s in our DNA!... and it’s not just about
bowling. We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser
Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully
licensed bars including cocktails, and of course our fabulous food menu.

We have something fun for all the family to do, regardless of age. Our
centres are fantastic places to visit, and even better places to work in. Why
not come and help us entertain?

We are looking for people who want to work in a fun environment. You
need confidence, energy and a positive attitude. The rest we can teach you!!

The Role

As a Customer Service Assistant, you will deliver an outstanding
experience for our customers. This includes booking customers in at reception,
being a point of contact for customer questions, being alert to sales
opportunities, hosting individuals and children's parties, delivering food to
the lanes, keeping the centre clean and tidy.

You'll be involved in a range
of departments, from hosting children's parties and overseeing the Laser Arena
to managing Escape Room experiences and running karaoke rooms. Each day will
offer something different, ensuring the fun never stops!

You will work efficiently, show initiative and be friendly. Exceptional
customer service will be at heart of your role. You will also need to be
confident and comfortable when dealing with customers.

Skills You Need

• Full of determination, enthusiasm, and be able to
  work in fast-paced environment
• A nothing is too much trouble attitude
• Able to provide high levels of customer service and
  have strong communication skills
• Fully flexible around working pattern (evening and
  weekends will be required)
• Be approachable and helpful
• Be organised, able to multi-task and attention to detail
• A strong team player
• Tenpin Treats – Retailer discounts, Cycle to Work
  Scheme, Smart Tech and Best Doctors
• Free Bowling for family and friends
• Free Food
• Enhanced Maternity, Paternity, Adoption leave
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance – 2 x annual salary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

If you are looking
for career development, then Tenpin is a great place to start. We continually
strive to develop our network of impressive and highly successful sites, and
recognise great people contribute to great success! Most of our managers joined
us as a Team Member and have progressed into management or senior roles.

What Happens Next?

If you are ready to
develop your career with us, click apply and complete the short application
process (2 mins).