Customer Service Assistant

Southern Co-op; Quidhampton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused retail organization in Quidhampton is seeking a part-time Customer Service Assistant to enhance customer experience and support community engagement. You will assist with customer queries, maintain store presentation, and ensure a welcoming environment. The role offers numerous employee benefits including discounts, annual leave, and career growth opportunities.

Benefits

20% colleague discount

31 days of annual leave

Healthcare plans

Employee assistance programme

NEST pension

Cycle-to-work scheme

Colleague referral scheme

Qualifications

• Enthusiasm for great customer service.
• Willingness to assist customers with queries and tasks.
• Ability to keep shelves stocked and store clean.

Responsibilities

• Help customers with queries effectively.
• Ensure shelves are stocked and appealing.
• Serve customers at the checkout.
• Maintain a clean and welcoming store environment.

Skills

Customer service enthusiasm

Hands-on attitude

Team player

Job description

Overview

Customer Service Assistant - Be the Friendly Face of Your Community

Looking for a part-time role that's full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone's day.

Our stores are more than just places to shop - they're community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won't just help things run smoothly - you'll be playing a vital role in people's daily lives, especially for those who need us most.

We would love you to have...

• A genuine enthusiasm for great customer service
• A hands-on, can-do attitude
• A team player who's always ready to help
• Willingness to get stuck into tasks, including:
  • Helping customers with queries
  • Keeping shelves stocked and looking great
  • Serving on the checkout
  • Keeping the store clean, safe and welcoming

But this role is more than what happens in-store. We're all about community - so we're looking for someone who's ready to get involved and make a difference.

Why Southern Co-op?

Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it's no different for our colleagues. You'll be part of a great team and also get the chance to grow your career - whether this is an internal course or an apprenticeship, we're here to support your choices.

You'll have instant access to a huge selection of benefits, including 20% colleague discount, 31 days of annual leave (incl bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.

We want to put U in Southern Co-op — start your new career now.