Customer Service Assistant

Furness Building Society; Poulton-le-Fylde; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community-focused financial institution in Poulton-le-Fylde seeks an enthusiastic individual to provide exceptional service and promote products to members. The ideal candidate will have at least five GCSEs, including Maths and English, and strong communication skills. The role offers competitive remuneration, a supportive culture, and benefits such as generous holiday allowances and pension contributions.

Benefits

Minimum 25 days holidays

Competitive pension with up to 10% employer contribution

Comprehensive benefit package

Qualifications

• Minimum of five GCSEs including Maths and English at grade C/4 or above.
• Excellent communication and interpersonal skills.
• Ability to work independently and make informed decisions.

Responsibilities

• Provide exceptional service to members through various channels.
• Promote the Society’s products and services.
• Collaborate with colleagues and ensure compliance.
• Serve the community by supporting local events.

Skills

Excellent communication skills

Interpersonal skills

Independent decision-making

Education

Minimum of five GCSEs including Maths and English at grade C/4 or above

Job description

An exciting opportunity has arisen for an enthusiastic, innovative, and confident individual to join our Branch Network. We are driven by our values, putting the community first in everything we do. We expect our colleagues’ values to align with ours, trusting them to be genuine and responsible. In return we offer competitive remuneration packages, and an empowering culture supported by continuous professional development and training. We are committed to building a diverse workforce and will consider all applicants.

In this role you will:
• Provide exceptional service to allow our members through a variety of channels, creating a genuine culture which puts our members first.
• Promote the Society’s products and services through all our channels, including our digital app, over the phone or face to face.
• Collaborate with colleagues in all areas of the Society on various tasks while ensuring compliance with business controls, regulatory requirements, and codes of practice.
• Serve our community through identifying events taking place and supporting these events and our local communities.

What you will bring:
• Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
• Excellent communication and interpersonal skills.
• The ability to work independently, making informed decisions based on your experience and skills.

What you can expect from us:
• Minimum 25 days holidays, plus Bank Holidays, Birthday Holiday, Celebration Day, Moving House Day.
• Competitive pension with up to 10% employer contribution.
• A comprehensive benefit package.
This role will be based at our Poulton branch, you may be required to support our wider branch network when required.