Customer Service Assistant

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Poulton-le-Fylde; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community-focused organisation in Poulton-le-Fylde is seeking a Customer Service Assistant to provide exceptional service to members and promote various products. Ideal candidates will have at least five GCSEs, including Maths and English, along with strong communication and decision-making skills. A competitive benefits package and a supportive work environment are offered to the successful applicant.

Benefits

25 days of holiday plus Bank Holidays

Birthday Holiday

Celebration Day

Moving House Day

Competitive pension scheme with up to 10% employer contribution

Comprehensive benefits package

Qualifications

• Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
• Excellent communication and interpersonal skills that shine through in every interaction.
• Ability to work independently and make informed decisions based on your experience and skills.

Responsibilities

• Provide exceptional service to our members across various channels.
• Promote the Society's products and services through our digital app, phone, or face to face.
• Collaborate with colleagues to ensure compliance with regulatory requirements.
• Identify local events and support them to strengthen ties with members.

Skills

Excellent communication

Interpersonal skills

Decision making

Education

Minimum five GCSEs including Maths and English at grade C/4 or above

Job description

Customer Service Assistant
Poulton Branch
From 24,000 per annum
Permanent, Full Time (36.25 Hours) Mon-Fri (Sat on rota)

Are you ready to make a difference? Join our client's Branch Network as a Customer Service Assistant! We're on the lookout for an enthusiastic and innovative individual who thrives in a community-driven environment. If you share our values of trust, responsibility, and genuine service, we want to hear from you!

Responsibilities:

• Provide exceptional service to our members across various channels, creating a genuine culture that prioritises their needs.
• Promote the Society's products and services through our digital app, over the phone, or face to face.
• Collaborate with colleagues across the Society, ensuring compliance with business controls, regulatory requirements, and codes of practise.
• Serve our community by identifying local events and supporting them to strengthen our ties with members.

What You Will Bring:

• Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
• Excellent communication and interpersonal skills that shine through in every interaction.
• Ability to work independently and make informed decisions based on your experience and skills.

What You Can Expect:

• A minimum of 25 days holidays, plus Bank Holidays, Birthday Holiday, Celebration Day, and Moving House Day.
• A competitive pension scheme with up to 10% employer contribution.
• A comprehensive benefits package designed to support your well-being and career growth.

This role is based at our Poulton branch, but you may occasionally be required to support our wider branch network. If you're ready to bring your passion for customer service to our community-focused organisation, apply now and become part of a team that values you!

Join our client in creating a brighter future-one member at a time!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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