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Customer Service Assistant
RECRUITMENT HELPLINE LTD
Port Talbot
On-site
GBP 22,000 - 28,000
Full time
4 days ago
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Job summary
A well-established company specializing in heating and cooling solutions seeks a Customer Service Assistant. In this full-time role, you will handle sales processing, advise customers, and manage online orders. With a strong emphasis on communication and empathy, this position offers growth opportunities and competitive benefits including a healthcare plan and generous holiday.
Benefits
Free healthcare plan
28 days holiday per year
Employee discounts
E-learning and on-the-job training
Career advancement opportunities
Secure onsite parking
Qualifications
- Experience in customer service is preferred.
- Knowledge of air conditioning is a plus.
Responsibilities
- Manage sales processing and customer support.
- Create social media posts for product promotion.
- Order stock and manage website backend.
Skills
Strong communication skills
Problem-solving skills
Customer-first mindset
Technical explanation skills
Job description
An excellent opportunity for an experienced Customer Service Assistant to join a well-established company.
Job Type: Full-Time Permanent.
Salary: Competitive Salary, Depending on Experience.
Location: Port Talbot SA13.
About The Company
They provide heating and cooling solutions to the public, specializing in air conditioning and heat pump products. They value their customers like their family; they have been in this industry for over 20 years enforcing strong values and quality advice. Every customer is a priorityto them.How they conduct their business is just as important as what they do. Their core values are the principles that guide them daily in helping their customers achieve comfort and peace of mind.
The company is now looking to recruit an experienced Customer Service Assistant to join their team.
Role
They are looking for a customer service assistant to manage the day to day of processing sales, advising customers and solving issues. In this role, you will:
Process web sales from our site and other marketplaces
Advising and help customers over the phone and on email
Chasing customers for details required to fulfil order
Ordering stock from suppliers
Creating social media posts to promote our products and services
Managing the backend of the website and other marketplaces
Essential
Candidate Requirements:
Strong communication and problem-solving skills
A customer-first mindset with genuine empathy
Following training, the ability to explain technical concepts simply
Preferred
Previous experience in customer service
Experience with air conditioning/prior knowledge
Company Benefits
Free healthcare plan
20 days holiday, plus statutory holiday, totalling 28 days off a year
Employee discount on products
A mix of e-learning and on-the-job training to support career development
Fantastic opportunities for growth and career advancement within the company
Secure onsite parking
If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.
The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
LNKD1_UKTJ
Job Type: Full-Time Permanent.
Salary: Competitive Salary, Depending on Experience.
Location: Port Talbot SA13.
About The Company
They provide heating and cooling solutions to the public, specializing in air conditioning and heat pump products. They value their customers like their family; they have been in this industry for over 20 years enforcing strong values and quality advice. Every customer is a priorityto them.How they conduct their business is just as important as what they do. Their core values are the principles that guide them daily in helping their customers achieve comfort and peace of mind.
The company is now looking to recruit an experienced Customer Service Assistant to join their team.
Role
They are looking for a customer service assistant to manage the day to day of processing sales, advising customers and solving issues. In this role, you will:
Process web sales from our site and other marketplaces
Advising and help customers over the phone and on email
Chasing customers for details required to fulfil order
Ordering stock from suppliers
Creating social media posts to promote our products and services
Managing the backend of the website and other marketplaces
Essential
Candidate Requirements:
Strong communication and problem-solving skills
A customer-first mindset with genuine empathy
Following training, the ability to explain technical concepts simply
Preferred
Previous experience in customer service
Experience with air conditioning/prior knowledge
Company Benefits
Free healthcare plan
20 days holiday, plus statutory holiday, totalling 28 days off a year
Employee discount on products
A mix of e-learning and on-the-job training to support career development
Fantastic opportunities for growth and career advancement within the company
Secure onsite parking
If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.
The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
LNKD1_UKTJ
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