Customer Service Assistant

Heart of England Society; Nuneaton and Bedworth; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local retail cooperative in Nuneaton and Bedworth is seeking a Customer Service Assistant to join their team. This part-time role involves delivering excellent customer service and creating a positive atmosphere in-store. The ideal candidate will have a strong communication skill set and a flexible attitude. This position offers a competitive salary of £12.21 per hour, along with provisions for training and employee benefits.

Benefits

Generous staff discount

Holiday entitlement increases with service

Pension contribution

Qualifications

• Good communicator eager to deliver excellent customer service.
• Able to work flexibly and positively within a team.
• Passionate about convenience retail and enhancing customer experience.

Responsibilities

• Assist customers and create a welcoming atmosphere.
• Deliver outstanding customer service and store standards.
• Support local community initiatives.

Skills

Excellent communication

Customer service orientation

Flexibility

Positive attitude

Job description

Overview

We are looking for Customer Service Assistants. Heart of England Cooperative Society are looking for Customer Service Assistants to join our growing team in our Rotherham Road, Coventry convenience store on a permanent, part-time contract for 12 hours per week.

About You

As a Customer Service Assistant with the Society, you will be positive and flexible, with a ‘can do’ attitude. A good communicator who is eager to deliver excellent customer service, you will work alongside your team to create a great atmosphere for our customers, making us the ‘go to’ store within our local communities. Your passion for convenience retail and our products will be contagious, as will your ability to always go the extra mile.

Life at The Society

Great Place to Work: At Heart of England Cooperative Society, we are a family, who want the best for each and every one of our colleagues. We achieve this through promoting wellbeing throughout the Society and encouraging the development of our colleagues through structured Training & Development.

First for Customers: We are recognised as the ‘go to’ convenience store within the communities we serve, and we honour this through the delivery of outstanding customer service and the consistent delivery of exceptional store standards.

At the Heart of the Community: Our stores are the beating heart of the communities in which we serve. We support local groups, clubs and good causes within our local communities, with the help of our dedicated colleagues and our Community & Membership Team.

Rewards & Benefits

At the Society, we offer a competitive salary of £12.21 per hour and generous staff discount across our Food Stores, Funeral Branches, Fabb Furniture stores & Coop travel. Our holiday entitlement increases with service and we offer a generous pension contribution. We provide you with a structured training plan, which will give you the tools you need to nurture your career and realise your full potential, whether you are looking to be the best Customer Service Assistant you can be.