Customer Service Assistant

University of Salford; Nottingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading university seeks a proactive Reception and Customer Service Assistant to manage front-of-house services, ensuring a welcoming environment for students and visitors. You will address inquiries, manage bookings, and support events, playing a critical role in student service excellence while maintaining a vibrant educational atmosphere.

Benefits

Competitive salary and pension scheme

32 days leave plus bank holidays and additional time off

Comprehensive professional development opportunities

Qualifications

• Proactive and detail-oriented approach.
• Passion for service excellence in a busy environment.
• Experience in front desk or customer service roles is preferred.

Responsibilities

• Serve as the primary contact for staff, students, and visitors, handling inquiries.
• Manage room bookings and assist with events logistics.
• Liaise with various departments to maintain school amenities.

Skills

Organizational Skills

Customer Service

Communication

Attention to Detail

Job description

Opportunity Overview

Are you a proactive and organized individual who loves to be at the heart of a bustling, student-centred environment? We are seeking a Reception and Customer Service Assistant to be the welcoming face of our school, ensuring that students, staff, and visitors alike feel supported and guided every step of the way. In this dynamic role, you’ll manage front-of-house services with professionalism, addressing inquiries, and assisting with a wide variety of tasks—from guiding students with questions to supporting academic colleagues and facilitating school events

You will play an essential role in student support by providing accurate answers to frequently asked questions, ensuring first-time resolution whenever possible. Our ideal candidate will be proactive and have a passion for service excellence and an eye for detail, maintaining the receptions appearance while managing room bookings, assisting with events, and overseeing the smooth operation of school amenities. From managing parking bookings, signposting staff, students and visitors, this role offers variety and the chance to contribute positively to every aspect of school life.

You’ll work closely with the Building Manager and Estates to keep our school space in prime condition, liaise with security when needed, and follow university protocols for health, safety, and diversity. With a commitment to inclusivity, student focus, and environmental sustainability, this is an exciting opportunity for someone eager to make a meaningful impact in a thriving academic setting. If you are a friendly, detail-oriented individual who thrives in a multi-faceted role, we’d love to hear from you

Key Responsibilities

• Front Desk and Visitor Services: Serve as the primary contact for all staff, students, and visitors, handling inquiries, resolving issues, welcoming guests and service users.
• Student and Staff Support: Triage and address queries, collaborate with teams to resolve frequent questions and provide guidance on University services and departments.
• Logistics and Facility Management: Oversee incoming deliveries, mail distribution, and stock levels for teaching supplies. Manage school meeting room bookings, coordinate with Estates on building matters.
• Event Coordination: Support school events by helping facilitate visitor days and interviews, including greeting guests and car parking requirements. Work with finance department and catering teams

About the School

Salford Business School offers a vibrant international community of innovative, entrepreneurial scholars, industrial and policy partners, students, and a remarkable global network of accomplished alumni.With a strong focus on our students’ experience, we’re redefining business and management education and its role in shaping sustainable futures by investing inthe Green and Circular Economy expertise.

Our research is transforming how we teach. We are equipping our students with critical transferable skills, developed using cutting-edge digital learning and carbon literacy tools, mobilised in active-blended-learning pedagogies, designed to position our students as future leaders and collaborators of choice. Our Centre for Sustainable Innovation (CSI) catalyses knowledge exchange and collaborative research initiatives between scholars, policymakers, and industry, empowering sustainable business transformations and positioning SBS in the top 5 for small and medium size enterprise (SMEs) engagement (HESA ranking 2024).

What's in it for you?

/ Competitive salary - and excellent pension scheme

/ An impressive 32 days leave - plus bank holidays, additional time off at Christmas and the opportunity to buy even more!

/ Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential

Job Description