Customer Service Assistant

Propel Holdings, Inc.; Nottingham; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Pension

20 days holidays (increasing to 30)

Job summary

Propel Holdings, Inc. is seeking a Customer Services Assistant to support our existing customers across multiple channels. You will engage directly with customers and manage relationships through Salesforce CRM.

The role suits a self-starter who thrives in a fast-growing fintech environment, values customer outcomes, and is comfortable discussing sensitive issues to deliver positive results. We offer a competitive salary, pension, and 20 days holidays (rising to 30) with opportunities for growth

Qualifications

• Strong communication skills both verbal and written.
• Excellent organisational skills and can multi-task.
• Good attention to detail.
• Positive attitude, with a strong sense of pride in your work, and happy to be part of a team.
• Desirable: Salesforce background, experience with vulnerable customers, call centre experience, financial services background.

Responsibilities

• The role is focused on supporting our existing customers with a wide range of queries & payment plan support.
• Engage directly with our customers through multiple channels and manage customer relationships through Salesforce CRM.
• Discuss sensitive customer issues and provide positive outcomes wherever possible.

Skills

Communication skills

Organisational skills

Attention to detail

Positive attitude

Salesforce CRM

Tools

Salesforce CRM

Job description

About Us

Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit.

About Us

Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit.

To build a new world of opportunity we bring together the brightest talent to help us build opportunities. We are entrepreneurs and believe in measuring success through results and growing within; talent and hard work never goes unnoticed. At Propel, we are here to change the way employees, customers and shareholders succeed together.

We are a team of passionate entrepreneurs, who foster curiosity and growth in our employees. Our culture is why we have been so successful and why our employees choose Propel to build their careers.

Join us as we change the way employees, customers and shareholders succeed together.

About You

We are looking for the next generation of Customer Services Assistant to join one of the most important departments at Propel Holdings. You thrive in a vibrant, entrepreneurial organization where your ideas are valued. You are motivated by goals, a self-starter, and enjoy wearing multiple hats in a fast-growing fintech environment.

Responsibilities

The role is focused on supporting our existing customers with a wide range of queries & payment plan support. You will engage directly with our customers through multiple different channels and manage customer relationships through our easy-to-use Salesforce CRM.

The right candidate will be someone who wants to make a difference to people, you would be good at listening and won't feel the need to pass judgment. You will be comfortable offering solutions and being proactive, doing your best to find the best outcome for our customers, understanding that we can always go the extra mile to help, sometimes, vulnerable customers. You will be expected to discuss sensitive customer issues, confidently manage customer expectations, and provide positive outcomes wherever possible.

Requirements

• Strong communication skills both verbal and written
• Excellent organisational skills and can multi-task
• Good attention to detail
• Positive attitude, with a strong sense of pride in your work, and happy to be part of a team.

Desirable

• Financial services background
• Experience dealing with vulnerable customers
• Call centre experience
• Salesforce background

Shift Pattern

Week 1: Monday to Saturday, 8:00 AM - 4:00 PM (working from home on Monday, Friday, and Saturday).

Week 2: Monday to Friday, 8:00 AM - 2:30 PM (working from home on Monday and Friday).

Week 3: Monday to Friday, 10:00 AM - 6:00 PM (working from home Monday to Friday).

This structure ensures we maintain a balance between in-office and remote work, fostering productivity and teamwork.

Benefits To Joining Propel

• Competitive salary
• Pension
• 20 days holidays, increasing by 1 day per year (up to 30)
• Growth and opportunity – we pride ourselves on promoting from within
• Incredible company culture
• A culture that values innovation, collaboration and continuous improvement.

Our Culture

Propel brings together the brightest talent to build opportunities. We are entrepreneurs who measure success through results and growth from within; talent and hard work never go unnoticed. Our team fosters curiosity and growth.

Equality, Diversity & Inclusion

Our organisation is made up of brilliant people. Each of us is unique, whether in terms of our background, personal characteristics, experience, skills or motivations. And we value our people for the differences they bring to the table. These differences - this diversity is powerful.

Fostering an inclusive culture helps each of us to benefit from a wider range of these different perspectives, experiences and skills. We believe that this creates a happier, more productive working environment for us all.