Customer Service Assistant

Interaction Recruitment; Northampton; On-site; GBP 25,000; Full time

Job summary

A premium service and repair organisation based in Corby is seeking a Customer Service Assistant to manage contract administration and support the service team. Key responsibilities include scheduling maintenance visits, ensuring service level compliance, and producing service statistics reports. The ideal candidate will be organised, capable of providing excellent customer service, and able to work under pressure. Experience with Excel and service centre software is essential.

Qualifications

• Organised, methodical approach to work.
• Excellent at providing customer service.
• Ability to work under pressure.

Responsibilities

• Manage contract administration and support service team tasks.
• Schedule and manage preventative maintenance visits.
• Produce monthly service statistics reports.

Skills

Excellent customer service

Ability to work under pressure

Experience with Excel and service centre software

Well organised

Methodical approach

Assertive with a cheery demeanour

Self-motivated

Job description

Overview

Job Title: Customer Service Assistant
Location: Corby
Salary: £24,500
My Corby-based client are a premium multi-vendor service and repair organisation. Reporting to the Finance Manager, the Customer Services Assistant is responsible for collating the work of all customer facing employees, ensuring everyone is working towards the same goals and objectives, and acting as liaison between Service Team Management, Sales Team Management and Client/Suppliers to ensure maximum efficiency and elevated client experience.

Responsibilities

• Contract management
• Create tasks for preventative maintenance visits
• Schedule preventative maintenance site visits
• Create and resolve admin tasks in order to support service team members to include customer quotations, sourcing and ordering of spare parts, arranging courier collections and deliveries
• Produce monthly reports of service statistics to provide details of customer downtime and team/customer activities
• Ensure that contracted service levels are met
• Collate and monitor work of the service team
• Carry out case reviews with management team ensuring timely resolution of service cases
• Prioritise service cases highlighting most urgent to Technical Manager for immediate resolution
• Manage calibration of team members testing equipment to ensure no downtime
• Support and collate information from the service team to provide relevant and timely information for the Senior Management Team
• Ad hoc administration tasks as required

Person Specification

• Essential:
• Well organised with a methodical approach to work
• Excellent customer service
• Assertive with a cheery demeanour
• Be able to work under pressure
• Ability to be a key team player within a small team
• Self-motivated
• Experience of working with Excel and service centre software

Application

If you wish to be considered for this role, please submit your CV and we will call you to discuss the role in more detail.