Customer Service Assistant

South West Recruitment Ltd; New Forest; On-site; Full time

Job summary

A leading company in the New Forest area is looking for a Customer Service Assistant to join their dynamic contact center. Responsibilities include managing customer inquiries, upselling products, and providing high-quality service. The role offers full training and the potential for career progression, with a competitive salary and various benefits.

Benefits

20 days paid holiday

Cycle to Work Scheme

Excellent onsite training

Corporate & client discounts

Weekly dress down days

Qualifications

• Ability to upsell and cross-sell effectively.
• Experience in customer service is preferred.
• Strong communication skills are a must.

Responsibilities

• Act as a liaison between customers and clients, resolving inquiries.
• Handle incoming inquiries via phone and email effectively.
• Document interactions accurately in the company database.

Skills

Customer-centric approach

Sales skills

Upselling

Communication

Teamwork

Job description

Our established client based in Ringwood is looking to recruit a full time Customer Service Admins to join multi-channel Contact Centre. The role is an Inbound contact centre role, that will involve handling new orders and Customer Service actions. The orders element of the role requires sales skills, with a very strong emphasis on upselling. Additional work involves the managing of emails and various other "back office" tasks. Full training is provided for all elements of the role

The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help 'raise the bar' in terms of customer experience. Growth and development are encouraged and supported and over time will have the opportunity to progress their role and take on additional duties. This added responsibility being rewarded with a salary increase.

Key Responsibilities

● Acting as a liaison between customers and our client, ensuring smooth communication and resolution of inquiries.
● Handling incoming inquiries via phone, email, and other channels and resolving in a timely and effective manner. Inquiries will range from delivery to warranties, all advisors will be trained on all aspects of the role to ensure customers have one call resolution.
● Demonstrating a customer-centric approach to build and maintain customer loyalty and satisfaction.
● Documenting interactions accurately and updating customer information in the company database.
● Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary.
● Maintaining a high level of professionalism and adhering to company guidelines and policies.
● Upselling and cross selling on every opportunity presented in order to increase revenue
● Identify and maximise sales opportunities through cross selling and up selling plus special
promotions on a wide range of retail products
● Place customer orders and resolve all customer enquiries at first point of contact efficiently
● Embrace Company core values for respect and equality for all those we come in to contact
with and provide world class service at all times
● Take ownership of personal development and performance
● Work as a team in a fast-paced target driven environment

Job Title: Customer Service Assistant

Salary: £12.30 standard hours - Out of Hours opportunity: £14.55 p/h 10pm to 8am

Location: Ringwood

Hours: 40 paid hours per week.

Shifts: Shifts rotate between 8.00am to 4.30pm, 9.30am to 6pm, 3.30pm to 10pm 10pm to 8am (Out of Hours opportunity)

Shifts on a rotating pattern

• 40 hrs a week
• Full training provided and paid for
• Accessible by bus
• Free parking off site

Company Benefits:

• Competitive salary + attractive overtime
• 20 days paid holiday + additional days based on length of service
• Suggestion Box Monthly Winner Paid Reward;
• Cycle To Work Scheme;
• Home Computing Scheme;
• Excellent onsite training and induction;
• Staff room with complementary refreshments;
• Corporate & client discounts, including hairdressing, gym membership, restaurants
  and bars;
• Weekly dress down days;
• Involvement with local charities and fundraising days/events;

To be considered for this excellent opportunity, please apply now with your up to date C.V and we will be in touch in due course.

Click on the logo below to view our other jobs.

Disclaimer

South West Recruitment Ltd is a data controller for the purposes of data protection legislation. Authorised members of our staff have access to this information and act as data processors.

We ask you to share information with us so that we can provide you with work-finding and related services. Unless we are allowed to do so by law, we will not give your information to anyone without your consent.

We have a full Data Protection Policy and Privacy Notice that tells you what you can expect from us and how we will protect your rights. The privacy notice tells you what information we collect, how we use it, how long we keep it, and who we share it with.

It also tells you about your rights as an individual with regards to the processing of your personal information, so we recommend that you take the time to read this document.

If you have any questions or want to exercise any of your data protection rights, please contact: Alan Hoey, South West Recruitment Ltd of 1 Holdenhurst Road, Bournemouth, Dorset BH8 8EH.

We have a wide range of jobs available, so please feel free to look at others using the button below if this job isn't right for you.

We’re here to help, don’t forget to check out our CV Tips & Hints page or by calling us on 01202 292907