Customer Service Assistant

Tenpin Ltd (part of Ten Entertainment Ltd); Nantgarw; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Free Bowling for family and friends

Free Food

Life assurance - 2 x annual salary

Long Service Awards

Employee Assistance Programme

Free counselling

Job summary

Tenpin Ltd is hiring a Customer Service Assistant to deliver an excellent guest experience. You will manage reception bookings, respond to inquiries, and help drive sales while hosting events and serving food and drinks.

The role involves working across Laser Arena, Escape Rooms, karaoke and children’s parties, with a focus on keeping the centre tidy and welcoming. Flexibility for evenings and weekends is essential, and energy and confidence in customer interactions are valued.

Qualifications

• Requires ability to deliver excellent customer service in a fast-paced environment.
• Strong communication and interpersonal skills are essential.
• Fully flexible, including evenings and weekends.
• Be a proactive, helpful team player with attention to detail.

Responsibilities

• Manage reception bookings and answer enquiries.
• Identify sales opportunities and host events.
• Serve food and drinks and keep the centre clean and welcoming.
• Work across departments from Laser Arena to Escape Rooms and Karaoke rooms.
• Assist with children’s parties and ensure high-quality customer experience.

Skills

Customer service

Communication

Flexibility

Team player

Education

Completion of compulsory education

Job description

Come join our fantastic team. We love to entertain! It's in our DNA! ... and it's not just about bowling. We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu.

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!! Good news - you can join the fun from age 16! We welcome applications from anyone aged 16 and over who has finished full-time compulsory education. As we're a licensed premises, colleagues under 18 will work within the duties and hours permitted for their age, with some duties, such as serving alcohol, reserved for colleagues aged 18 and over.

The Role

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, answering enquiries, identifying sales opportunities, hosting events, serving food and drinks, and keeping the centre clean, welcoming and running smoothly. You’ll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms, and hosting children’s parties. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Skills You Need

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised and a strong team player, with good attention to detail

Our Fantastic Benefits

• Tenpin Treats - Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food
• Enhanced Maternity, Paternity, Adoption leave
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance - 2 x annual salary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.