Customer Service Assistant

Heart of England Society; Monwode Lea; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local cooperative society in Monwode Lea is seeking a part-time Customer Service Assistant to join their team. The role involves providing exceptional customer service, maintaining store standards, and creating a welcoming atmosphere for customers. Ideal candidates should possess a positive attitude and flexibility in scheduling. Competitive salary and benefits are offered, with opportunities for career development.

Benefits

Competitive salary

Generous staff discount

Structured training and development

Generous pension contribution

Qualifications

• Positive and flexible with a can-do attitude.
• Good communicator eager to deliver excellent customer service.

Responsibilities

• Provide excellent customer service and maintain store standards.
• Help create a great atmosphere for customers and support the local community.
• Demonstrate a positive, flexible approach and be willing to work early mornings and close shifts.

Job description

Overview

We are looking for Customer Service Assistants to join our growing team at our Gun Hill convenience store on a permanent, part-time contract for 16 hours per week. The role will include early morning and closing shifts.

About You

As a Customer Service Assistant, you will be positive and flexible, with a ‘can do’ attitude. A good communicator who is eager to deliver excellent customer service, you will work alongside your team to create a great atmosphere for our customers, making us the ‘go to’ store within our local communities. Your passion for convenience retail and our products will be contagious, as will your ability to always go the extra mile.

Responsibilities

• Provide excellent customer service and maintain store standards while working as part of a team.
• Help create a great atmosphere for customers and support the local community.
• Demonstrate a positive, flexible approach with a can-do attitude and be willing to work early mornings and close shifts.
• Share a passion for convenience retail and our products and consistently go the extra mile.

Life at The Society

Great Place to Work

At Heart of England Cooperative Society, we are a family who want the best for each and every one of our colleagues. We promote wellbeing and encourage the development of our colleagues through structured Training & Development.

First for Customers

We are recognised as the ‘go to’ convenience store within the communities we serve, delivering outstanding customer service and consistently high store standards.

At the Heart of the Community

Our stores are the beating heart of the communities we serve. We support local groups, clubs and good causes with the help of our dedicated colleagues and our Community & Membership Team.

Rewards & Benefits

We offer a competitive salary of £12.21 per hour and generous staff discount across our Food Stores, Funeral Branches, Fabb Furniture stores & Coop travel. Holidays increase with service and we offer a generous pension contribution. We provide a structured training plan to help you nurture your career and realise your full potential, whether you aim to be the best Customer Service Assistant you can be.