Customer Service Assistant

THE SOUTHERN CO-OPERATIVE LIMITED; Milford on Sea; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

20% colleague discount

Healthcare plans

Employee assistance programme

Generous shopping discounts

NEST pension

Cycle-to-work scheme

Colleague referral scheme

Job summary

The Southern Co-operative Limited is seeking a friendly Customer Service Assistant to join our community-focused retail team on a part-time basis. You’ll be the face that helps customers, answers questions, and contributes to a welcoming store atmosphere.

You’ll handle checkout duties, keep shelves stocked, and keep the store clean and safe. This role offers meaningful work with opportunities for development within a cooperative-owned business.

Responsibilities

• Helping customers with queries
• Keeping shelves stocked and looking great
• Serving on the checkout
• Keeping the store clean, safe and welcoming
• Being a team player ready to help
• Getting involved in tasks to support the community

Job description

Customer Service Assistant - Be the Friendly Face of Your Community

Looking for a part‑time role that’s full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone’s day.

Our stores are more than just places to shop – they’re community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won’t just help things run smoothly – you’ll be playing a vital role in people’s daily lives, especially for those who need us most.

A genuine enthusiasm for great customer service

• A hands‑on, can‑do attitude
• A team player who’s always ready to help
• A willingness to get stuck into tasks like:
• Helping customers with queries
• Keeping shelves stocked and looking great
• Serving on the checkout
• Keeping the store clean, safe and welcoming

But this role is more than what happens in‑store. We’re all about community – so we’re looking for someone who’s ready to get involved and make a difference.

Southern Co‑op offers a lot more than just a job. As we are completely owned by our members, we put people first – and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we’re here to support your choices.

You’ll have instant access to a huge selection of benefits, including:

• 20% colleague discount
• healthcare plans
• employee assistance programme
• generous shopping discounts
• NEST pension
• cycle‑to‑work scheme
• colleague referral scheme

and much more.