Customer Service Assistant

Your Co-op; Metropolitan Borough of Solihull; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community-focused retail business in Solihull seeks a Customer Services Assistant dedicated to providing excellent store experiences. The role involves serving customers, maintaining stock, and being active in local community support. Ideal candidates should possess strong communication skills and flexibility to work varying shifts. Great benefits include discounts on childcare and shopping, training opportunities, and mental health support.

Benefits

60% discount on childcare fees

20% off food shopping

Up to £500 off holidays

Access to financial wellbeing app (Wagestream)

Paid volunteering hours

Mental health support (GroceryAid)

Full training and development programs

Qualifications

• Strong ability to listen and communicate effectively with customers and team members.
• Enthusiastic and friendly approach to customer service.
• Ability to handle flexible work shifts including evenings and weekends.

Responsibilities

• Ensure a fantastic customer experience in-store.
• Provide speedy and convenient checkout processes.
• Maintain store presentation and replenish stock.
• Engage with community support activities.

Skills

Customer interaction

Flexibility

Resilience

Communication

Job description

Overview

Being a Customer Services Assistant with Your Co-op is more than operating tills and stacking shelves. Here you will be part of business that puts people at the heart of everything they do.

Responsibilities

• To go the extra mile to ensure customers have a fantastic store experience
• To provide customers with a speedy and convenient checkout process
• To ensure the store looks presentable for customers
• To replenish stock to ensure customers can purchase our wide variety of products
• To be actively involved with social activities and during-work-time volunteering hours to support your local community
• To be customer focused and deliver excellent store experiences
• A natural ability to listen, interact and communicate with customers and team members
• Enthusiasm and resilience to support your colleagues during demanding times
• Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
• Confidence and a friendly, approachable nature

Your shift pattern may include some evenings and weekends, but we value your time outside of work and we'll make sure your rota is available 4-weeks in advance - giving you peace of mind to be able to make the most of your days off. We'll review your application as soon as possible and if it matches with this role requirement, one of our friendly recruitment team will get in touch to chat and find out more about you. The next step of the process is to attend a face-to-face interview with a Store Manager where you can show us what you're made of and you may even get an offer the same day!

Benefits

Joining us means you will be part of something amazing and it also means you will have access to great benefits including:

• 60% discount on your childcare fees
• Save 20% on your food shopping expenses.
• Get up to £500 off your next holiday.
• Benefit from Wagestream - our financial wellbeing app.
• Earn paid volunteering hours to give back to your community.
• Access GroceryAid for dedicated colleague mental health support.
• Engage in full training and accredited development programs.