Customer Service Assistant

Somerset Activity and Sports Partnership; Loughborough; On-site; GBP 24,000 - 25,000; Part time

Job description

Part time (33.26 hours per week) and open ended. We are looking for an inspiring individual to lead the way in delivering outstanding customer care by promoting a friendly and welcoming front-of-house environment at Loughborough University in one of our world-class sports facilities. Come and meet our customers and see why we have been nominated the Sports University of the Year once again!

Salary: £24,242 to £24,517 per annum (pro rata). Subject to shift allowance and annual pay award.

Hours: Part Time Contract Permanent
Placed On: Wed 2nd April, 2025
Closes: 12:00am - Sun 27th April, 2025
Job Reference: REQ250245

About Customer Service Assistant

The role will be based at the Powerbase reception desk where you will be expected to handle enquiries both in person and over the phone. The role will also involve making bookings for a variety of clubs, sports, and facilities across campus using our booking software and responding to our various email inboxes.

Whether it be our gym members, performance teams, Athletic Union clubs or community members, you will be the first point of contact for everyone. We are looking for a sociable, enthusiastic individual with a 'can do' attitude, someone who would be proud to be part of our team and will deliver a first-class service to all our customers.

The role is working a shift pattern and will receive a shift allowance of 12.5% term time and 5% vacation time. The shift patterns alternate between mornings, evenings, weekends, and bank holiday and University closure days are also included.

Loughborough University is committed to achieving equity and valuing diversity in all aspects of employment and welcomes applications from all sections of the community.