Customer Service Assistant

Cake Forest; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading cake shop in London is seeking a Customer Service Assistant to deliver exceptional engagement and service to our customers. The role involves greeting customers, managing orders and payments, and maintaining a welcoming shop environment. Join our creative team and enjoy opportunities for growth in customer experience and cake presentation.

Benefits

Staff discounts on cakes and treats

Supportive, friendly working environment

In-house training and development

Be part of a creative, growing cake brand

Qualifications

• Previous experience in retail, hospitality, or customer service is an advantage.
• Excellent communication skills in English.
• Friendly, approachable, and confident in engaging with customers.

Responsibilities

• Greet and assist customers with warmth and professionalism.
• Handle inquiries and take orders in person, online, and via phone.
• Manage till operations and handle cash/card transactions accurately.

Skills

Communication

Customer Service

Attention to Detail

Team Spirit

Job description

We are a cake shop known for beautifully crafted cakes and a warm, welcoming atmosphere. We're looking for a passionate and personable Customer Service Assistant to be the face of our shop — someone who loves engaging with people, understands great service, and takes pride in helping customers find the perfect treat.. This is a front-of-house position where you'll be the first point of contact for customers — in-store and over the phone. If you're enthusiastic, well-spoken, and love cakes, we’d love to meet you!. . **Key Responsibilities:**. - Greet and assist customers with warmth, professionalism, and attention to detail. - Handle customer inquiries and take orders in person, online, and via phone. - Upsell and cross-sell products based on customer preferences. - Manage till operations and handle cash/card transactions accurately. - Coordinate with the kitchen team to ensure timely order preparation and delivery. - Assist in maintaining the cleanliness and visual presentation of the front area. - Package cakes with care and attention. - Help manage order tracking and customer follow-ups when needed. - Support occasional in-store promotions and seasonal events. . . **Training & Growth:**. Full training will be provided – including cake handling, order systems, and even basics of cake writing and decoration if you're interested!. . Opportunities to grow your role in customer experience or cake presentation over time.. **Who We’re Looking For:**. - Friendly, approachable, and confident in engaging with customers. - Excellent communication skills in English (additional languages are a plus) . - Detail-oriented and reliable under pressure. - Positive attitude and strong team spirit. - Willingness to learn and grow within a creative, fast-paced environment. - Previous experience in retail, hospitality, or customer service is an advantage. - A natural sense of presentation and appreciation for cakes and aesthetics. . . ** Note:** We welcome all qualified applicants. Our shop thrives on personality, passion, and customer connection — if that sounds like you, we’d love to hear from you!. **Perks:**. - Staff discounts on cakes and treats. - Supportive, friendly working environment. - In-house training and development. - Be part of a creative, growing cake brand!. . . **How to Apply:**. Please send your CV and a short message introducing yourself and why you're a great fit for this role. We can't wait to meet you!

Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £12.21 – £13 hourly

About Cake Forest:

We are a boutique cake shop known for beautifully crafted cakes and a warm, welcoming atmosphere. We're looking for a passionate and personable Customer Service Assistant to be the face of our shop — someone who loves engaging with people,