Customer Service Assistant

Adaptive Ltd; London; On-site; GBP 21,000 - 23,000; Full time

Job summary

A creative design company in London is seeking a Customer Services & Design Assistant. The role involves blending customer service with design responsibilities, requiring strong communication skills and creativity. Full training in VCarve software will be provided. The position is full-time, offering a salary of £21,000 to £23,000 annually along with career development opportunities and staff discounts.

Benefits

Full training in VCarve

Career development opportunities

Staff discounts on products

Qualifications

• Previous experience in customer service preferred.
• Good written and verbal communication skills are essential.
• Basic IT skills required including Microsoft Office.

Responsibilities

• Answer customer inquiries via phone, email, and in-person.
• Learn and use VCarve software for design.
• Assist with admin tasks including system updates and scheduling.

Skills

Customer service experience

Good communication skills

Basic IT skills

Willingness to learn VCarve

Creativity

Teamwork skills

Tools

VCarve software

Microsoft Office

Job description

Overview

Role Title: Customer Services & Design Assistant. Location: Planet Neon. Planet Neon is looking for a friendly, enthusiastic, and adaptable individual to join our team as a Customer Services & Design Assistant. This role combines day-to-day customer support with creative design responsibilities. Training will be provided in VCarve to develop the skills needed to prepare design files for neon signage. What matters most is a willingness to learn, work as part of a team, and bring a positive attitude to everything you do.

Key Responsibilities

• Customer Service - Answer customer enquiries via phone, email, and in-person
• Provide information on products, prices, and lead times
• Process orders from enquiry to completion
• Deal with any issues or complaints in a helpful and professional manner
• Build and maintain good relationships with customers

• Design & Technical - Learn how to use VCarve software to prepare design layouts
• Turn customer ideas into accurate, production-ready designs (with training and support)
• Work closely with the production team to ensure designs are practical and achievable
• Keep design records and files organised

• General Support - Assist with admin tasks including updating systems, scheduling, and invoices
• Support colleagues across the business when needed

Skills & Experience

• Previous experience in customer service (preferred but not essential)
• Good communication skills, both written and verbal
• Basic IT skills (Microsoft Office, email, etc.)
• Willingness to learn VCarve software and other design tools (training provided)
• Eye for detail with a creative mindset
• Strong teamwork skills and the ability to pitch in where needed

Personal Attributes

• Enthusiastic, eager to learn, and open to training
• Friendly, approachable, and customer-focused
• Team player who enjoys working with others to get the job done
• Positive attitude and energy, even when things get busy

Benefits

• Full training in VCarve design software and neon production
• Career development opportunities in both customer service and design
• A creative, supportive, and team-focused work environment
• Staff discounts on products

Role Details

• Experience: Required
• Employment: Full-time
• Schedule: Monday-Friday 09:00-17:00
• Salary: £21,000 – £23,000 yearly

About Adaptive Ltd: We are a London-based hand-made quality custom LED neon sign company. At Adaptive Ltd, we are dedicated to providing the highest quality products that will transform any Home, Venue and Business.