Customer Service Assistant

Michael Page (UK); London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player offers a fantastic opportunity to work at a prestigious university in London. In this dynamic role, you will be the first point of contact for students and visitors, providing essential information and support regarding housing services. You will assist in managing appointments and ensure a smooth experience for all users of the Property Platform. This position is perfect for someone with excellent communication skills and a passion for helping others, as you will play a vital role in enhancing the student experience. Join a supportive team and make a real difference in the lives of students!

Benefits

Supportive Team

Opportunity to Make a Difference

Qualifications

• Excellent communication and interpersonal skills are essential.
• Strong problem-solving abilities and a customer-focused approach.

Responsibilities

• Be the first point of contact for visitors and callers to Housing Services.
• Provide guidance on housing issues and assist with appointments.

Skills

Communication Skills

Interpersonal Skills

Problem-Solving

Customer-Focused Approach

Teamwork

Job description

Opportunity to work at a well-respected University in London

Work in a fast-paced and diverse environment.

About Our Client

A world-renowned University based in the heart of London.

Job Description

Key responsibilities include:

• Be the first port of call for visitors and callers to Housing Services and to deal with them in a friendly and efficient manner ensuring that enquiries are dealt with promptly and professionally, directing complex enquiries as appropriate.
• Provide basic information about housing issues to current and prospective students, signposting or booking appointments as needed.
• Provide guidance to current and potential users of the Property Platform, and to process student and landlord registrations.
• Assist in maintaining the office calendar, booking advice appointments for students and staff members, and confirming appointments in advance, to ensure that the Advisors' time is used efficiently.

The Successful Applicant

Person specification:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• A customer-focused approach and a genuine desire to help others.
• The ability to work well in a team and adapt to a fast-paced environment.

What's on Offer

Excellent opportunity with a supportive team and a chance to make a difference in the lives of students.