Customer Service Assistant

Russell Taylor Group; Liverpool City Region; On-site; GBP 40,000 - 60,000; Full time

Job summary

A construction materials company is seeking a Customer Service Assistant in the Liverpool City Region. The role involves providing sales support and assisting with project pricing. Candidates should have strong communication skills, attention to detail, and be proficient in Microsoft Office. Experience in construction or building materials is preferred. The position offers a permanent contract with a competitive salary.

Qualifications

• Must have high levels of communication with different departments.
• Experience in a fast-paced environment with tight deadlines.
• Good interpersonal skills to establish relationships.

Responsibilities

• Provide sales support and project prices to customers.
• Produce and issue project quotations.
• Check specifications against customer requirements.
• Respond to customer inquiries via phone and email.
• Assist the customer service team.

Skills

Attention to detail

Communication

Team collaboration

Education

3 GCSE's at Grade C or above

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Vacancy Title: Customer Service Assistant Contract Type: Permanent Location: Merseyside Industry: CONSTRUCTION MANAGEMENT Subcontracting Salary: Competitive Start Date: 2025-08-25 REF: J91984332 Contact Name: Amanda Winder Contact Email: [e-mail] Vacancy Published: about 1 month ago Customer Services Assistant
Permanent Salary
St Helens

My client is a roofing specialist sub- contractor, that are in the market for a Customer Service Assistant to join their team. The position requires an astute, organised individual to join their team. My client would prefer candidates with construction or building materials experience. Understanding the process of ordering and checking against product specifications.

Main Purpose of Role:

Provide sales support and Project prices to Customers and External Sales teams on building materials product.
Key Tasks:

Specific duties would include:
• Producing and Issuing project Quotations.
• Checking project margins.
• Checking specifications against customer requirements.
• Responding to verbal pricing requests and product information.
• Responding to customer emails
• Assisting the customer service team.
• Dealing with estimating and customer service phone calls

Key Requirements for Role:
• Maintain high levels of communication different departments within the Company.
• Keen eye for detail
• Ability to work in a fast-paced department with tight deadlines.
• You should have 3 GCSE's at Grade C or above (or equivalent), including English Language and Mathematics, and possess good interpersonal skills with the ability to establish and develop relationships
• Competent at intermediate /advanced level in Microsoft Office Outlook, Word and Excel.
• Ability to work as part of a team.
• Willingness to have a flexible approach to duties.

To apply for the position please email your CV to [e-mail] or contact me on 07585 967544.


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