Customer Service Assistant

TN United Kingdom; Liverpool City Region; On-site; GBP 20,000 - 30,000; Full time

Job description

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We love to entertain! It’s in our DNA! It’s not just about bowling.
We have lots more to offer from Houdini’s Escape Rooms to Karaoke rooms, 4D
Laser Arena, Soft Play, Arcade Machines, and Pool Tables. We also have fully
licensed bars including cocktails and our fabulous food menu.

We have something fun for all the family to do, regardless of age. Our centres
are fantastic places to visit and even better places to work. Why not come
and help us entertain?

We are looking for people who want to work in a fun environment. You
need confidence, energy, and a positive attitude. The rest we can teach you!

The Role

As a Customer Service Assistant, you will deliver an outstanding experience
for our customers. This includes booking customers in at reception, being a
point of contact for customer questions, being alert to sales opportunities,
hosting individuals and children's parties, delivering food to the lanes, and
keeping the centre clean and tidy.

You will work efficiently, show initiative, and be friendly. Exceptional
customer service will be at the heart of your role. You will also need to be
confident and comfortable when dealing with customers.

Skills You Need

1. Full of determination, enthusiasm, and able to work in a fast-paced
   environment.
2. A 'nothing is too much trouble' attitude.
3. Able to provide high levels of customer service and have strong communication
   skills.
4. Fully flexible around working patterns (evening and weekends will be required).
5. Be approachable and helpful.
6. Be organised and able to multi-task.
7. A strong team player.

Benefits

• Tenpin Treats – Retailer discounts, Smart Tech, and Best Doctors.
• Free Bowling for family and friends.
• Free Food (when working 6 hours or more).
• Enhanced Maternity, Paternity, Adoption leave.
• Medicash Health Care Cash Back Scheme.
• Employee Assistance Programme.
• Free counselling.
• Life assurance – 2 x annual salary.
• Long Service Awards.
• Recommend a Friend Scheme.
• On the Spot Rewards.

If you are looking for career development, then Tenpin is a great place
to start. We continually strive to develop our network of impressive and highly
successful sites and recognise that great people contribute to great success! Most
of our managers joined us as Team Members and have progressed into management
or senior roles.

What Happens Next?

If you are ready to develop your career with us, click apply and
complete the short application process (2 mins).