Customer Service Assistant

www.findapprenticeship.service.gov.uk - Jobboard; Liverpool City Region; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Full-Time Temporary Customer Service Assistant for Lime Street Station, Liverpool. This role involves providing a first-class customer service presence, ensuring safety, and managing station operations. The ideal candidate will have a strong command of English and experience in customer service. The position offers an hourly rate of £15.52 for an initial 8-week contract, with potential for extension.

Qualifications

• Command of English language, both written and oral.
• Experience of working in a customer facing environment.
• Confidence to deal with different types of situations assertively.

Responsibilities

• Provide customer-focused presence within the station.
• Provide a visible point of contact for station users.
• Respond to and record emergencies involving the general public.
• Check contractors for compliance and safety.
• Manage criminal activity on the station.

Skills

Command of English language

Experience in customer facing environment

Confidence to deal with different situations

Teamwork skills

Education

GCSE or equivalent in English and maths

Job description

Position: Full-Time Temporary Customer Service Assistant
Contract: 8 weeks with the possibility of extending
Hourly Rate: £15.52 per hour

Location: Lime Street Station, Liverpool

CUSTOMER SERVICE ASSISTANT - SECURITY/PLATFORM TEAM

These roles involve standing for long periods and walking long distances. These roles may include working early, late and night shifts and will include working weekends and Bank Holidays.

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter.

What will you be doing? To provide a customer-focused presence within the station on a day-to-day basis to deliver a first-class and safe station environment for Train Operating Companies (TOCs), passengers and retailers. Key Accountability's: 1. Provide a highly visible point of contact for station users providing customer service to all, including visitors, contractors, retailers, Train Operating Companies (TOC's) and customers travelling throughout the station. 2. Undertake regular station checks including contractor compliance, security, safety, and equipment in accordance with relevant company standards and procedures, completing the relevant paperwork for audit purposes. 3. Respond to and record emergencies and incidents involving the general public and industry partners, as required. 4. Provide a point of contact for the reporting of faults within the station, maintaining appropriate records, and reviewing and closing actions as required. 5. Actively assist and provide information to customers travelling throughout the station. 6. Check contractors have relevant risk assessments and method statements prior to issuing Permit to Work. 7. In liaison with customers, external authorities, and regulators, implement plans to prevent and manage criminal activity on the station, including discouraging and preventing unauthorised persons from entering or remaining on the station. 8. Provide a proactive role in dealing with hazards or unsafe conditions, checking that all such occurrences are reported correctly. 9. Fulfil allocated duties as prescribed within Emergency Plans. Job Skills, Experience and Qualifications: Essential · Command of English language, both written and oral · Experience of working in a customer facing environment · Confidence to deal with different types of situations assertively · Experience of working effectively as part of a team Desirable · Educated to GCSE or equivalent in English and maths

Application Process:

If you are interested in this position, please apply online with your CV in WORD format.

Important:

Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interestand state the role that you are interested in.We arecommitted to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.