Customer Service Assistant

Russell Taylor Group Ltd; Liverpool City Region; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading roofing specialist is seeking a Customer Service Assistant to join their team in Liverpool. The successful candidate will provide sales support, produce project quotations, and maintain high communication levels across departments. This permanent position requires strong attention to detail and great interpersonal skills, with the potential for personal development in a fast-paced setting.

Qualifications

• Keen eye for detail and ability to work in a fast-paced department.
• Good interpersonal skills with the ability to establish relationships.
• Competent at intermediate/advanced level in Microsoft Office.

Responsibilities

• Provide sales support and project prices to customers and sales teams.
• Produce and issue project quotations and check project margins.
• Respond to verbal pricing requests and assist the customer service team.

Skills

Communication

Attention to Detail

Interpersonal Skills

Education

3 GCSE's Grade C or above (or equivalent) including English Language and Mathematics

Tools

Microsoft Office Outlook

Microsoft Word

Microsoft Excel

Job description

Customer Services Assistant
Permanent Salary
RUNCORN

My client is a roofing specialist sub- contractor, that are in the market for a Customer Service Assistant to join their team. The position requires an astute, organised individual to join their team.

Main Purpose of Role:

Provide sales support and Project prices to Customers and External Sales teams on Roofing Products.
Key Tasks:

Specific duties would include:
• Producing and Issuing project Quotations.
• Checking project margins.
• Checking specifications against customer requirements.
• Responding to verbal pricing requests and product information.
• Responding to customer emails
• Assisting the customer service team.
• Dealing with estimating and customer service phone calls

Key Requirements for Role:
• Maintain high levels of communication different departments within the Company.
• Keen eye for detail
• Ability to work in a fast-paced department with tight deadlines.
• You should have 3 GCSE's at Grade C or above (or equivalent), including English Language and Mathematics, and possess good interpersonal skills with the ability to establish and develop relationships
• Competent at intermediate /advanced level in Microsoft Office Outlook, Word and Excel.
• Ability to work as part of a team.
• Willingness to have a flexible approach to duties.

To apply for the position please email your CV to (url removed) or contact me on (phone number removed).

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us

Job Info

Job Title:

Customer Service Assistant

Company:

Russell Taylor Group Ltd

Location:

Liverpool, Merseyside

Competitive

Posted:

Jul 1st 2025

Closes:

Aug 1st 2025

Sector:

Customer Services

Contract:

Permanent

Hours:

Full Time

Welcome to Fresh Jobs the place to find the freshest job vacancies and career advice.