Customer Service Assistant

Merlin Entertainments Group; Lewes; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join the team at SEA LIFE Brighton, where you will provide exceptional customer service in a fun and engaging environment. As a part-time, seasonal position, you will enhance visitor experiences through interaction and retail support while working with a dedicated team to ensure guest satisfaction.

Benefits

Monthly bonus based on guest satisfaction

25% discount in retail shops and restaurants

40% off LEGO online

Free Merlin Magic Pass for attractions

Employee pricing up to 55% off cinema tickets

Qualifications

• Previous experience in customer service or public-facing role is preferred.
• Ability to work efficiently both independently and as part of a team.
• Knowledge of health and safety procedures in a public setting.

Responsibilities

• Welcoming and interacting with guests to enhance their experience.
• Working in the Guest Experience department with various tasks.
• Ensuring customer satisfaction through direct engagement.

Skills

Customer service experience

Strong communication skills

Ability to manage multiple tasks

Job description

What you'll bring to the team

Looking for a part-time, seasonal job packed with FUN? Get ready to join us at the world’s oldest operating aquarium! Here at SEA LIFE Brighton, sharks and sea turtles watch as you go about your day, making work feel like an adventure.

You’ll be working out on the front-line within the attraction, welcoming, greeting, interacting with, and helping our guests at every opportunity, ensuring they get the absolute most from their visit. You could be selling a memento of our guests amazing experience or supporting them to stock up on SEA LIFE related goodies, answering any questions guests may have and acting as a sales representative.

If working in the Guest Experience department you’ll be working with school visits, self-guided tours, workshops for schools, on our exclusive glass bottom boat VIP experience or even giving daily creature presentations. You may also find yourself dressing up in costume or assisting the site displays team with animal feeds.

Whatever the role, you will find yourself helping customers as they make their way throughout the attraction, ensuring our guests have an intimate Ocean experience.

This is a seasonal position, contracted until November 2025. Flexibility is essential as availability of work will vary throughout the season.

Qualifications & Experience

• Previous experience in customer service or a public-facing role is preferred.
• Strong communication skills with the ability to engage and entertain visitors.
• Experience with processing transactions accurately.
• Ability to work efficiently both independently and as part of a team.
• Knowledge of health and safety procedures in a public setting.
• A positive, enthusiastic attitude with an ability to manage multiple tasks while maintaining attention to detail.

Benefits

• Monthly bonus based on guest satisfaction
• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

If you’re excited about SEA LIFE and want to be part of something truly special, we want to hear from you!

If you have any questions or require assistance due to a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

GBP £12.31/Hr.