Customer Service Assistant

Heart of England Society; Leicester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A convenience retail company in Hinckley, East Midlands, is seeking a Customer Service Assistant to join their team on a permanent, part-time contract. Ideal candidates will have a positive attitude, strong communication skills, and a passion for providing excellent customer service. This role involves creating a welcoming atmosphere for customers while supporting local community initiatives. The position offers a competitive salary of £12.21 per hour and benefits including training and a pension contribution.

Benefits

Competitive salary

Generous staff discount

Structured training plan

Pension contribution

Qualifications

• Must have a positive and flexible attitude.
• Eager to deliver excellent customer service.
• Ability to work as part of a team.

Responsibilities

• Create a great atmosphere for customers.
• Deliver outstanding customer service.
• Support local groups and communities.

Skills

Positive attitude

Good communication

Customer service oriented

Flexible

Job description

Overview

Heart of England Cooperative Society are looking for Customer Service Assistants to join our growing team in our Hinckley convenience store on a permanent, part-time contract for 12 hours per week.

About You

As a Customer Service Assistant with the Society, you will be positive and flexible, with a ‘can do’ attitude. A good communicator who is eager to deliver excellent customer service, you will work alongside your team to create a great atmosphere for our customers, making us the ‘go to’ store within our local communities. Your passion for convenience retail and our products will be contagious, as will your ability to always go the extra mile.

Life at The Society

Great Place to Work: At Heart of England Cooperative Society, we are a family, who want the best for each and every one of our colleagues. We achieve this through promoting wellbeing throughout the Society and encouraging the development of our colleagues through structured Training & Development.

First for Customers: We are recognised as the ‘go to’ convenience store within the communities we serve, and we honour this through the delivery of outstanding customer service and the consistent delivery of exceptional store standards.

At the Heart of the Community: Our stores are the beating heart of the communities in which we serve. We support local groups, clubs and good causes within our local communities, with the help of our dedicated colleagues and our Community & Membership Team.

Rewards & Benefits

At the Society, we offer a competitive salary of £12.21 per hour and generous staff discount across our Food Stores, Funeral Branches, Fabb Furniture stores & Coop travel. Our holiday entitlement increases with service and we offer a generous pension contribution. We provide you with a structured training plan, which will give you the tools you need to nurture your career and realise your full potential, whether you are looking to be the best Customer Service Assistant you can be