Customer Service Assistant

Empiric Student Property plc; Leeds; On-site; GBP 16,000 - 20,000; Part time

Job summary

A leading student accommodation provider in Leeds is seeking a Customer Service Assistant on a fixed-term basis. In this dynamic role, you will create a welcoming environment for students, handling customer inquiries, planning events, and meeting sales targets. Ideal candidates will have experience in customer service and a passion for community engagement. This position offers flexible hours and a vibrant team culture.

Benefits

25 days holiday entitlement

Birthday off

8% pension contribution

Discounts with retailers

Cycle to Work Scheme

Service Award Scheme

Qualifications

• Experience in PBSA, hospitality, or a similar field.
• Proven background in customer service, compliance, and sales.
• Ability to juggle multiple priorities and problem-solve effectively.
• Enthusiasm for fostering community and driving results.

Responsibilities

• Create a 'home away from home' community for students.
• Plan exciting social events and deliver stand-out check-in/check-out experiences.
• Handle complaints with care and ensure students feel supported.
• Help meet city revenue and sales targets.

Skills

Customer service

Problem-solving

Sales

Community engagement

Job description

Customer Service Assistant (Fixed Term - 16 hours per week - 8 hour shifts)

Why join us?

• 25 days holiday entitlement (pro rata for part-time colleagues)
• Have your birthday off!
• 8% pension (7.5% employer / 0.5% employee) contribution
• SmartTech - get the latest technology and spread the payments over time with no interest or upfront payments
• Access to Reward Gateway and enjoy discounts with leading retailers
• Cycle to Work Scheme
• Service Award Scheme (one day per year up to 5 years’ service)

We’re Hello Student, part of the Empiric Student Property Group.

With over 9000 beds around the UK, our properties are some of the best in the market. Our friendly and approachable team get to know our students to provide a more personal experience.

Be a part of that unforgettable service!

We are only just getting started, and we need great individuals to continue our success. You will work as part of a collaborative team that believes in respectfulness, supporting each other, and most of all having FUN!

What you’ll do:

As a Customer Service Advisor, you’ll be the friendly face and go-to person for our customers, creating a safe, supportive, and vibrant community they’ll love to call home. Here’s a snapshot of what you’ll be doing.

Your key responsibilities:

Customer Service

• Create a “home away from home” community for students.
• Plan exciting social events and deliver stand-out check-in/check-out experiences.
• Handle complaints with care and ensure students feel supported.
• Drive great reviews and high customer satisfaction scores.

Sales and Revenue

• Help meet city revenue and sales targets.
• Stay on top of local trends and competition.
• Achieve sales targets and boost re-booking.
• Balance financial performance with customer happiness.

Sustainability and Community

• Engage with local communities through volunteer days and charity efforts.
• Promote recycling, energy-saving, and other eco-friendly practices.
• Be an advocate for positive social and environmental change.

Facilities Management

• Keep buildings safe, clean, and well maintained.
• Promote a positive safety culture, handle emergencies, and report incidents as needed.
• Stay up to date with training and always prioritize health and safety.

What we’re looking for:

• Experience in PBSA, hospitality, or a similar field
• Proven background in customer service, compliance, and sales
• Ability to juggle multiple priorities and problem-solve effectively
• Enthusiasm for fostering community and driving results

What to expect:

This fast-paced, dynamic role includes flexible hours (weekends/evenings). You'll thrive in a fun, ever-evolving environment driven by our ways of working:

• Respectful
• Responsive
• Supportive
• Collaborative
• Fun