Customer Service Assistant

Michael Page (UK); Leeds; On-site; GBP 25,000 - 29,000; Full time

Job summary

Une opportunité passionnante pour rejoindre un cabinet juridique prestigieux en tant qu'Assistant Service Client à Leeds. Ce rôle inclut la gestion de diverses interactions avec les clients, la documentation légale et un soutien interne. L'entreprise offre une formation complète, un parcours de carrière structuré et un environnement de travail collaboratif.

Benefits

Avantages sociaux

Support et formation excellents

Culture d'équipe collaborative

Pas de horaires de nuit ou de week-end

Opportunités d'avancement

Qualifications

• Expérience en service client requise, de tout secteur.
• Passionné(e) par l'aide aux clients.
• Capacité à travailler sous pression dans un environnement dynamique.

Responsibilities

• Assistance aux clients par téléphone, email et lettre.
• Traitement des documents et mise à jour des dossiers.
• Correspondance avec des tiers et banques pour un processus fluide.

Skills

Communication verbale

Service client

Travail d'équipe

Résilience

Résolution de problèmes

Job description

• A new exciting Permanent Customer Service Assistant Position in Leeds!
• To work for a reputable and prestigious legal firm!

About Our Client

Are you currently working in Customer Services and looking to further your skills?

Would you like to start a career within Legal and join a business which will provide full training and excellent progression routes?

Do you want to join an organisation that are growing significantly and have lots of exciting plans for the business and department?

Do you have excellent customer service skills and thrive in busy environments?

Job Description

As a Customer Service Assistant you will be supporting a team of Case Workers this will involve a variety of responsibilities and will provide first class client support over the telephone, email and letter.

You will be handling a range of client queries providing excellent support and guidance and will chase up documents and details required for the file.

The role will be corresponding with other third parties over the phone working closely with banks ensuring a smooth and quick process.

You will be processing documents and updating cases alongside drafting legal documents.

The Successful Applicant

Previous customer service experience this could be from a range of sectors

Excellent communication verbal and written

Customer centric and passionate to help and support clients

Able to work under pressure in a fast paced environment

Resilient and a good problem solver

An excellent team player

What's on Offer

Salary of £25100+ prestigious and reputable legal firm+ excellent training and support provided+ structured career path in place for all employees+ Leeds City Centre+ superb offices and facilities+ collaborative team and culture+ regular socials and incentives+ good benefits package+ no shift patterns or weekends+ progressive business with lots of exciting plans for further expansion+ immediate interview