Customer Service Assistant

Southern Co-op; Lee-on-the-Solent; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

20% colleague discount

Healthcare plans

Employee assistance programme

Generous shopping discounts

NEST pension

Cycle-to-work scheme

Colleague referral scheme

Job summary

Southern Co-op is seeking a Customer Service Assistant for a part-time role in our community-focused stores. You’ll be the friendly face for customers, helping with queries, stocking shelves, and serving at the checkout in a welcoming, safe environment.

You’ll join a cooperative with member ownership, offering discounts, benefits and career development opportunities through courses or apprenticeships.

Qualifications

• A genuine enthusiasm for great customer service.
• A hands-on, can-do attitude.
• A team player who’s always ready to help.
• Willingness to get stuck into tasks like: helping customers with queries, stocking shelves, serving at the checkout, keeping the store clean and welcoming.

Responsibilities

• Helping customers with queries
• Keeping shelves stocked and looking great
• Serving on the checkout
• Keeping the store clean, safe and welcoming

Skills

Enthusiasm for customer service

Hands-on attitude

Team player

Willingness to help with tasks

Job description

Customer Service Assistant – Be the Friendly Face of Your Community

Looking for a part‑time role that’s full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone’s day.

Our stores are more than just places to shop - they’re community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won’t just help things run smoothly - you’ll be playing a vital role in people’s daily lives, especially for those who need us most.

We would love you to have…

• A genuine enthusiasm for great customer service
• A hands‑on, can‑do attitude
• A team player who’s always ready to help
• A willingness to get stuck into tasks like:
  • Helping customers with queries
  • Keeping shelves stocked and looking great
  • Serving on the checkout
  • Keeping the store clean, safe and welcoming

But this role is more than what happens in‑store. We’re all about community - so we’re looking for someone who’s ready to get involved and make a difference.

Why Southern Co‑op?

Southern Co‑op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we’re here to support your choices.

You’ll have instant access to a huge selection of benefits, including 20% colleague discount, healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle‑to‑work scheme, colleague referral scheme and much more.

We want to put U in Southern Co‑op — start your new career now.