Customer Service Assistant

Heart of England Society; Ilkley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local convenience store in Ilkley is seeking a Customer Service Assistant for a 3-month fixed-term contract. The role involves working in the bakery and supporting the store team. The ideal candidate will possess strong communication skills, a flexible attitude, and a passion for customer service, contributing to a great shopping experience. Competitive hourly wage and benefits are provided.

Benefits

Competitive salary of £12.21 per hour

Generous staff discount

Holiday entitlement increases with service

Generous pension contribution

Structured training plan

Qualifications

• Eager to deliver excellent customer service.
• Ability to work alongside a team.
• Positive and flexible attitude.

Responsibilities

• Prepare fresh products in the bakery section.
• Support the store team with customer service duties.
• Create a great atmosphere for customers.

Skills

Communication skills

Customer service orientation

Flexibility

Job description

Overview

Heart of England Cooperative Society are looking for Customer Service Assistants to join our growing team in our Lower Heathcote, Warwick convenience store on a 3-month fixed-term contract for 8-20 hours per week. This role will predominantly involve working in our bakery and hot food to go section, preparing fresh products for our customers. When not required in the bakery, you will support the wider store team by carrying out general Customer Service Assistant duties.

About You

As a Customer Service Assistant with the Society, you will be positive and flexible, with a “can do” attitude. A good communicator who is eager to deliver excellent customer service, you will work alongside your team to create a great atmosphere for our customers, making us the “go to” store within our local communities. Your passion for convenience retail and our products will be contagious, as will your ability to always go the extra mile.

Life at The Society

Great Place to Work

At Heart of England Cooperative Society, we are a family, who want the best for each and every one of our colleagues. We achieve this through promoting wellbeing throughout the Society and encouraging the development of our colleagues through structured Training & Development.

First for Customers

We are recognised as the “go to” convenience store within the communities we serve, and we honour this through the delivery of outstanding customer service and the consistent delivery of exceptional store standards.

At the Heart of the Community

Our stores are the beating heart of the communities in which we serve. We support local groups, clubs and good causes within our local communities, with the help of our dedicated colleagues and our Community & Membership Team.

Rewards & Benefits

• Competitive salary of £12.21 per hour
• Generous staff discount across our Food Stores, Funeral Branches, Fabb Furniture stores & Coop travel
• Holiday entitlement increases with service
• Generous pension contribution
• Structured training plan to develop your career and realise your full potential