Customer Service Assistant

Williams & Co.; Hurn; On-site; GBP 22,000 - 27,000; Full time

Job summary

A plumbing and heating merchant is seeking a Customer Service Assistant in Hurn. You will serve customers on the trade counter, assist with warehouse duties, and handle deliveries. Ideal candidates are enthusiastic team players with excellent customer service skills. The role offers up to £27,000 per annum and excellent benefits including training opportunities and private medical insurance.

Benefits

33 days annual leave

Training and development opportunities

Discounted shopping platform

Private medical insurance

24/7 Employee Assistance Programme

Car leasing & cycle-to-work schemes

Company discount on products

Contributory pension scheme

Life Assurance

Qualifications

• Full, clean UK Driving Licence is essential.
• Previous exposure in plumbing and heating trades is preferred.

Responsibilities

• Serve customers on the trade counter and over the phone.
• Assist with warehouse duties and delivery driving.
• Pick orders accurately and prepare for delivery.

Skills

Customer service skills

Communication skills

Team player

Job description

Position: Customer Service Assistant

Salary: Up to £27,000 per annum DOE

Hours: 40 /week MON-FRI 08:30-17:00 / 07:00-15:30 ROTA *NO WEEKENDS!

Location: Williams, Unit 9, 20 Airfield Way, Christchurch, BH23 3PE

*** A full, clean UK Driving Licence is essential for this role ***

If you're interested in working for a company that's been listed for 5 years running on the ‘Top 100 Best Companies to Work For’, then keep reading...

Here at Williams, an independent trade-only plumbing and heating merchant, we're looking for an Customer Service Assistant to join our busy and friendly team in Christchurch!

This is a varied and active role which includes: serving customers on the trade counter and over the phone, assisting with warehouse duties, and delivery driving.

If you like having lots of variety in your daily tasks, this could be the opportunity you have been looking for!

If you also have previous exposure of working within a plumbing and heating merchants, builders' merchants or wholesaler, trade counter, or on the tools / management within the plumbing and heating trade, we would LOVE to hear from you!

As our Customer Service Assistant, you'll be:

• Maintaining the warehouse, including stock rotation and general housekeeping.
• Serving on the trade counter and handling incoming enquiries.
• Accurately picking orders in preparation for delivery.
• Receiving, checking and storing incoming goods.
• Assisting with the general upkeep of the branch.
• Carrying out deliveries in the local area.
• Processing quotes.

Ideally, you are:

• An enthusiastic team player wanting to make a positive contribution.
• Keen to support the team with a flexible approach to daily tasks.
• Passionate about delivering excellent customer service.
• Ambitious to progress and keen to learn.
• A great communicator.

Some of our excellent benefits include:

• 33 days annual leave, increasing with the length of service.
• Training and development opportunities specific to you.
• Discounted shopping platform & gym membership.
• Private medical insurance for the whole family.
• 24/7 Employee Assistance Programme.
• Car leasing & cycle-to-work schemes.
• Company discount on our products.
• Contributory pension scheme.
• Life Assurance.

So what are you waiting for!? Apply to be our NEW Customer Service Assistant - Today!