Customer Service Assistant

Livevacancies; Heywood; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Best of Friends Events Membership

Employee Assistance Programme

Excellent Pension Scheme

Free Gym Membership

Learning and Development Opportunities

Occupational Sick Pay

Real Living Wage Pay Rates

Job summary

Your Trust in Heywood is recruiting a Customer Service Assistant to provide a professional, efficient service to customers. You will greet clients, direct them to the right service, and handle cash and bookings with accuracy.

The role requires GCSEs in Maths and English, customer-facing experience, and excellent communication. DBS checks apply; the charity also offers a supportive, inclusive environment and opportunities for development.

Qualifications

• GCSE Maths and English at grade C/4 or above or equivalent.
• Experience working in a reception or customer-focused environment.
• Experience dealing with customers and providing high-quality service.
• Ability to develop positive relationships with stakeholders, partners and the public including handling compliments and complaints.
• Friendly, outgoing person who enjoys working with different clients.
• Knowledge of computerised leisure booking and management systems.
• Excellent oral and written communication and interpersonal skills.

Responsibilities

• Greet customers and direct them to the appropriate service.
• Handle cash collection and reconciliation.
• Promote other services offered by the organisation.
• Ensure information is up-to-date and available at all times.

Skills

Customer service experience

Reception experience

Communication skills

Stakeholder relations

Friendly and outgoing

Education

GCSE Maths and English (C/4+)

Tools

Leisure booking system

Job description

When you join Your Trust as a Customer Service Assistant you will be part of a charity based across the Rochdale Borough that aims to support every member of our diverse community to live their best life; inspiring them to be healthier, happier and creative people.

What’s in it for me?

As a Customer Service Assistant we can offer you:

Salary: Band 2, £25,949 per annum (pro-rate for part time hours) / £13.45 per hour

Hours: 23 hours per week

Location: Heywood Sports Village

What will my role be as a Customer Service Assistant?

The purpose of the job is to provide a professional, efficient and high quality service to customers of Your Trust. This includes greeting customers and directing them to the appropriate service they require, being responsible for cash collection and reconciliation, promoting other services offered and ensuring up to date and accurate information is available at all times.

What do I need to have?

• Qualified to GCSE Grade C / 4 or above in Maths and English or equivalent
• Experience of working in a reception or customer focussed environment
• Experience of dealing with customers
• Ability to develop positive relationships with stakeholders, partners and members of the public including effective management of compliments and complaints
• Friendly, outgoing person who likes to work with different clients
• Knowledge of computerised leisure booking and management systems
• Excellent communication; both oral and written and excellent interpersonal skills

As an organisation we encourage an environment which is inclusive to all therefore we welcome applications from people from all backgrounds and with all different kinds of life experiences.

If you have any interest in / or experience in any of the following: Sports Coach, Community Work, Health & Fitness, Customer Service then we would love to hear from you.

All positions are subject to a DBS Check appropriate to the role.

Your Trust offers a number of full time, part time and casual jobs and are committed to equal opportunities in employment.

• Best of Friends Events Membership
• Employee Assistance Programme
• Excellent Pension Scheme
• Free Gym Membership
• Learning and Development Opportunities
• Occupational Sick Pay
• Real Living Wage Pay Rates