Customer Service Assistant

www.findapprenticeship.service.gov.uk - Jobboard; Grange-Over-Sands; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local society in Grange-Over-Sands is seeking a motivated individual for a customer service role. Responsibilities include providing exceptional service, promoting products, and collaborating with colleagues. Applicants should have at least five GCSEs and excellent communication skills. The position offers a competitive benefits package and professional development opportunities.

Benefits

Minimum 25 days holidays

Competitive pension with up to 10% employer contribution

Comprehensive benefit package

Qualifications

• Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
• Excellent communication and interpersonal skills.
• The ability to work independently, making informed decisions based on your experience and skills.

Responsibilities

• Provide exceptional service to members through a variety of channels.
• Promote the Society’s products and services through all channels.
• Collaborate with colleagues and ensure compliance with regulations.
• Support local community events.

Skills

Excellent communication and interpersonal skills

Ability to work independently

Education

Minimum of five GCSEs including Maths and English at grade C/4

Job description

An exciting opportunity has arisen for an enthusiastic, innovative, and confident individual to join our Branch Network. We are driven by our values, putting the community first in everything we do. We expect our colleagues’ values to align with ours, trusting them to be genuine and responsible. In return we offer competitive remuneration packages, and an empowering culture supported by continuous professional development and training. We are committed to building a diverse workforce and will consider all applicants.

In this role you will:
• Provide exceptional service to allow our members through a variety of channels, creating a genuine culture which puts our members first.
• Promote the Society’s products and services through all our channels, including our digital app, over the phone or face to face.
• Collaborate with colleagues in all areas of the Society on various tasks while ensuring compliance with business controls, regulatory requirements, and codes of practice.
• Serve our community through identifying events taking place and supporting these events and our local communities.

What you will bring:
• Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
• Excellent communication and interpersonal skills.
• The ability to work independently, making informed decisions based on your experience and skills.

What you can expect from us:
• Minimum 25 days holidays, plus Bank Holidays, Birthday Holiday, Celebration Day, Moving House Day.
• Competitive pension with up to 10% employer contribution.
• A comprehensive benefit package.
This role will be based at our Grange branch, you may be required to support our wider branch network when required.