Customer Service Assistant

Avature; Folkestone; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider in Folkestone is seeking a Customer Service Representative to deliver exceptional service to customers. Responsibilities include maximizing sales and achieving operational standards while working with a supportive team. Ideal candidates will have strong communication skills and a passion for teamwork. Benefits include a bonus scheme, wellbeing support, and travel discounts.

Benefits

Company bonus scheme

Free parking

Travel discounts

Employee Assistance Programme

Health cash plan

Qualifications

• Passionate about working in a team.
• Able to adapt to a fast-paced environment.
• Demonstrates professionalism and enthusiasm.

Responsibilities

• Deliver world class service to every customer.
• Maximise sales opportunities with product knowledge.
• Achieve operational standards independently or as part of a team.

Skills

Good communication skills

Flexibility to adapt

Self-motivation

Teamwork

Job description

Responsibilities

• Deliver an individualised world class service experience for every customer. World Duty Free will provide a full induction and comprehensive training, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development.

  Maximise sales opportunities using world class service skills and knowledge of products and promotions.

• Demonstrate positive personal behaviours and a can‑do attitude.
• Work independently or as part of a team to achieve operational standards across the store.

Qualifications

• Passion about working in a team.
• Flexibility to adapt to the fast‑paced environment.
• Good communication skills.
• Self‑motivation, enthusiasm, and professionalism.

Benefits

• Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts). Additionally, as a Customer Service Representative your benefits will include:
• Company bonus scheme.
• Employee Assistance Programme – Confidential advice service to support our teams on a range of issues including personal & financial; your wellbeing is important to us.
• Discounts on products for our staff, family, and friends.
• Travel discounts.
• Free parking.