Customer Service Assistant

Gap Personnel; Flint; On-site; GBP 25,000 - 27,000; Full time

Job summary

A local staffing agency in Flint is seeking a Customer Service Assistant. You will coordinate customer and internal enquiries, manage engineering diaries, and maintain customer portals. Ideal candidates should have strong communication skills and office-based experience. Attractive benefits include a company pension scheme and 25 days holiday plus bank holidays.

Benefits

Company pension scheme

Flexi-time options

25 days holiday + bank holidays

Annual Christmas shutdown

Profit-based bonus scheme

Health membership

Qualifications

• Proven experience in an office-based role preferred.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office applications.

Responsibilities

• Coordinate and respond to customer and internal enquiries promptly.
• Manage the engineering diary and assign upcoming jobs.
• Liaise with engineers to collect and raise required site visit sheets.
• Monitor customer portals weekly, updating customer information as needed.

Skills

Customer service experience

Strong communication skills

Proficiency in Microsoft Office

Organised and detail-oriented

Job description

Customer Service Assistant
Flint | Monday to Friday | 39 hours per week
Temporary to Permanent | Immediate Start Available

Salary & Hours
£25,000 – £27,000 per annum (depending on experience)
Monday to Thursday: 8:30am – 5:00pm | Friday: 8:30am – 4:00pm

About the Role

gap personnel is proud to be representing our client, a well-established and growing company based in Flint, in their search for a Customer Service Assistant. This is a great opportunity for someone with office and customer service experience to join a supportive team and play a key role in maintaining strong customer relations.

As a Customer Service Assistant, you’ll act as a vital link between customers, internal teams, and engineers—ensuring enquiries are actioned efficiently, systems are up to date, and service standards are consistently high.

Key Responsibilities

• Coordinate and respond to customer and internal enquiries promptly

• Manage the engineering diary and assign upcoming jobs

• Liaise with engineers to collect and raise required site visit sheets

• Monitor customer portals weekly, updating customer information as needed

• Handle technical and engineering-related queries via phone and email

• Maintain and update internal project tracking sheets

• Conduct general system maintenance and data housekeeping

• Manage incoming emails and general customer queries

• Assist with invoice queries from the accounts department

• Close off completed engineering calls, process invoices, and update internal records

What We’re Looking For

• Proven experience in an office-based role (customer service background preferred)

• Strong written and verbal communication skills

• Proficiency in Microsoft Office applications (Word, Excel, Outlook)

• Ability to produce clear reports and handle routine correspondence

• Organised, detail-oriented, and capable of managing multiple priorities

Employee Benefits

• Company pension scheme

• Flexi-time options available

• 25 days holiday + bank holidays

• Annual Christmas shutdown

• Company-wide profit-based bonus scheme

• Westfield Health membership

How to Apply

If you’re a proactive individual with a passion for delivering great customer service, we’d love to hear from you.

Send your CV to: [e-mail]

Or call us on: 01352 762213

gap personnel (operating as an employment business) is committed to equal opportunities in recruitment and development. We select candidates based on skills, experience, and suitability for the role.