Customer Service Assistant

LED Leisure; Exmouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community-focused leisure group in Exmouth is seeking a Customer Service Assistant for its new restaurant, The Deck. The role involves welcoming guests, taking orders, and providing excellent service in a fast-paced environment. Ideal candidates have barista experience and a passion for hospitality. This position offers extensive benefits including annual leave, gym membership, and opportunities for personal development.

Benefits

23 days annual leave (increasing to 28)

Enhanced sickness pay

Complimentary Gym, Swim & Group Exercise membership

Staff Perks Discount Card

Employee Assistance Programme

Free bowling for dependents

Qualifications

• Experience in a hospitality environment is beneficial.
• Must be aged 18 or over due to licensing laws.

Responsibilities

• Welcome guests with a friendly smile.
• Take food and drink orders.
• Collaborate with the team for timely service.
• Maintain cleanliness and presentation.
• Follow health & safety procedures.

Skills

Barista training or experience

Passionate about hospitality

Previous experience in hospitality or customer service

Clear communication skills

Calm under pressure

Detail-oriented

Flexible and friendly

Job description

Job Advert

Customer Service Assistant – The Deck Restaurant, Exmouth

Join Our Inclusive Community at LED Group

About the Role




* Welcome every guest with a friendly smile and positive attitude
* Take food and drink orders, serve guests, and ensure their needs are always met
* Collaborate with your team to maintain smooth, timely, and friendly service
* Share your knowledge of our menu, ingredients, and options with confidence
* Maintain the highest standards of cleanliness and presentation by setting, cleaning, and resetting tables
* Follow all health & safety and hygiene procedures
* Pitch in across the team during busy shifts, events, or special occasions



About You




* Barista training or experience required
* Passionate about hospitality and taking care of people
* Previous experience in a hospitality or fast-paced customer service environment is beneficial (but a willingness to learn is
just as important!)
* Clear communicator who enjoys working as part of a team
* Calm under pressure, detail-oriented, and proud of your work
* Flexible, friendly, and excited to be part of an ambitious, growing team
* Due to licensing laws, applicants must be aged 18 or over



Why Work at The Deck?




Ocean is a vibrant, community-led leisure complex right on Exmouth’s scenic seafront, with everything from bowling and soft play
to popular events and dining. The Deck is the centrepiece—and we want you to help us make it a destination the whole town can be
proud of.

* Be part of an exciting, brand-new restaurant experience
* Work in a beautiful, seaside location
* Friendly, values-led team where your contribution is recognised
* Ongoing training and opportunities to develop your skills


ABOUT US

At LED Group, diversity and inclusion are central to everything we do. We are proud to foster a welcoming environment and
encourage applications from all backgrounds and abilities. What matters most is your passion and dedication to making a
difference.


OUR MISSION & VALUES

* Mission: Help people feel better & get more out of life
* Values: Care | Collaborate | Excel | Trust


TEAM BENEFITS

* Starting from 23 days annual leave (increasing with tenure to 28 days) plus bank holidays (pro rata)
* Enhanced sickness pay (post-probation)
* Complimentary Gym, Swim & Group Exercise membership (worth £528)
* Staff Perks Discount Card—save up to 20% at food outlets plus other exclusive benefits
* My Staff Shop employee benefit scheme for additional savings
* Employee Assistance Programme, counselling, and wellbeing support
* Option to purchase additional annual leave
* Free bowling for you and your household at Ocean
* Free soft play for dependents at Ocean
* Ongoing training and personal development
* Flexible working arrangements
* Pension scheme and voluntary health cash plan
* Above & Beyond Award Scheme recognising exceptional contributions


JOIN OUR INCLUSIVE COMMUNITY

At LED Group, diversity and inclusion are central to our mission. We welcome applications from all backgrounds and abilities—what
matters most is your passion and dedication to making a difference.


APPLICATION DEADLINE

Application Deadline: 10 August 2025