Customer Service Assistant

Allscreens Nationwide Ltd; Exeter; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

On-site airport parking

Staff discounts

Employee support programmes

Shout Out Award Scheme

Staff benefits

Job summary

LED Group at Exeter Airport is seeking a Customer Service Assistant to deliver an outstanding passenger experience in a fast-paced airport setting. You will welcome travelers, take orders, serve food and drinks, and share menu knowledge to help customers choose confidently.

Shifts may start early (2:30am); weekends and bank holidays apply. Full training provided, with benefits including on-site parking, staff discounts, and support programmes to help you shine.

Qualifications

• Previous hospitality or customer service experience is desirable, but not essential.
• Strong communication and a positive, friendly approach.
• Ability to work under pressure in a busy airport environment.

Responsibilities

• Welcoming customers and creating a positive first impression.
• Taking food and beverage orders and providing excellent table or counter service.
• Preparing and serving food and drinks to high standards.
• Sharing menu knowledge to help customers make informed choices.
• Working with colleagues to ensure smooth, efficient service.
• Maintaining high standards of cleanliness, food safety and hygiene.
• Supporting across airport hospitality outlets when required.
• Helping create a friendly and enjoyable atmosphere for every customer.

Skills

Customer service

Hospitality

Job description

Salary: £13.21 plus time and a half for unsociable hours between 12am and 6am

Looking for a role that's anything but ordinary?

Imagine starting your day helping excited holidaymakers begin their adventures, serving great food and drinks in a fast-paced

airport environment, and working alongside a friendly team who genuinely enjoy what they do.

We're looking for enthusiastic, customer-focused individuals to join our hospitality team at Exeter Airport. Whether you've worked

in hospitality before or are looking for a fresh opportunity, if you enjoy working with people and take pride in delivering

excellent service, we'd love to hear from you.

Every day is different at the airport. One moment you're serving an early-morning coffee to a business traveller, the next you're

helping a family start their holiday with a smile. If you thrive in a busy environment and enjoy being part of a supportive team,

this could be the perfect role for you.

What You'll Be Doing

As a Customer Service Assistant, you'll play a key role in providing an outstanding experience for passengers travelling through

Exeter Airport.

Your responsibilities will include:

• Welcoming customers and creating a positive first impression
• Taking food and beverage orders and providing excellent table or counter service
• Preparing and serving food and drinks to the highest standards
• Sharing your menu and product knowledge to help customers make informed choices
• Working alongside colleagues to ensure smooth and efficient service
• Maintaining excellent standards of cleanliness, food safety and hygiene
• Supporting across our airport hospitality outlets when required
• Helping create a friendly and enjoyable atmosphere for every customer

Shift Information

• Shifts may start as early as 2:30am
• Weekend and bank holiday working will be required
• Time and a half is paid for all hours worked between 12:00am and 6:00am
• Due to early morning and late-night shifts, candidates must have their own reliable transport to and from Exeter Airport
• Successful applicants will be required to complete airport security clearance procedures

What We're Looking For

• Enjoy meeting and helping people
• Have a positive and friendly approach
• Can remain calm and professional during busy periods
• Are reliable, punctual and take pride in your work
• Enjoy working as part of a team
• Can deliver excellent customer service with confidence and enthusiasm

Previous experience in hospitality, retail or customer service is desirable, but not essential. Full training will be provided.

At LED Enterprises, we value our team members and offer an excellent range of benefits, including:

• Comprehensive induction and training
• Free on-site airport parking
• My Staff Shop Employee Benefit Scheme
• Employee Assistance Programme and Counselling Support
• Staff Discounts
• Shout Out Award Scheme
• Free Bowling for team members and their household at Ocean, Exmouth
• Free Soft Play for dependants of team members at Ocean, Exmouth

Join Our Inclusive Community

At LED Group, diversity and inclusion are central to our mission. We welcome applications from all backgrounds, experiences and

abilities. What matters most is your passion, commitment and desire to make a positive difference.

Additional Information

This post is exempt from the Rehabilitation of Offenders Act (ROA) and appointment will be subject to satisfactory airport

security checks and disclosure requirements.