Customer Service Assistant

EAST OF ENGLAND CO-OPERATIVE SOCIETY LIMITED; England; On-site; GBP 18,000 - 24,000; Full time

Job summary

A regional co-operative society in the United Kingdom seeks a Customer Service Assistant to deliver exceptional customer service, ensure store presentation, and engage with the community. Ideal candidates are friendly, reliable, and possess basic communication skills. The position offers flexible shifts and various benefits, including competitive pay and discounts.

Benefits

Competitive rates of pay

20% discount in food stores

22 days holiday plus bank holidays

5% employer pension contribution

Death in service benefit

Enhanced family leave and pay arrangements

Opportunities for growth

Financial wellbeing support

Access to Cycle To Work scheme

Free remote GP service

Employee Assistance Programme

Qualifications

• Friendly and approachable demeanor.
• Reliable and self-motivated.
• Willing to learn and adapt.

Responsibilities

• Deliver high standards of customer service.
• Ensure availability and presentation in the store.
• Engage with the local community.

Skills

Effective communication skills

Positive attitude

Team player

Basic numeracy

Basic literacy

Basic IT skills

Job description

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

We are looking for individuals who are friendly and approachable, reliable team players with effective communication skills, a positive attitude, engaged and self-motivated, and willing to learn and adapt. You should have a basic level of numeracy, literacy, and IT skills.

Benefits

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Wagestream
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme
• Enhanced statutory terms, subject to service criteria

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.