Customer Service Assistant

Russell Taylor Group; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A roofing specialist subcontractor in Cheshire is seeking a Customer Service Assistant. The role involves providing sales support and project pricing, managing communications across departments, and ensuring customer satisfaction. Ideal candidates will possess strong attention to detail, effective communication skills, and a collaborative mindset, along with a minimum of 3 GCSEs including English and Maths.

Qualifications

• Must have 3 GCSE's at Grade C or above, including English Language and Mathematics.
• Competent in Microsoft Office (Outlook, Word, Excel).
• Ability to work in a fast-paced environment.

Responsibilities

• Producing and issuing project quotations.
• Checking project margins and specifications.
• Responding to customer inquiries via phone and email.

Skills

Communication

Attention to detail

Teamwork

Education

3 GCSE's at Grade C or above

Tools

Microsoft Office Outlook

Microsoft Word

Microsoft Excel

Job description

Vacancy Title: Customer Service Assistant Contract Type: Permanent Location: Cheshire Industry: CONSTRUCTION MANAGEMENT General Building Subcontracting Salary: Competitive Start Date: 2025-07-14 REF: J91984331 Contact Name: Amanda Winder Contact Email: [e-mail] Vacancy Published: 2 days ago Customer Services Assistant
Permanent Salary
RUNCORN

My client is a roofing specialist sub- contractor, that are in the market for a Customer Service Assistant to join their team. The position requires an astute, organised individual to join their team.

Main Purpose of Role:

Provide sales support and Project prices to Customers and External Sales teams on Roofing Products.
Key Tasks:

Specific duties would include:
• Producing and Issuing project Quotations.
• Checking project margins.
• Checking specifications against customer requirements.
• Responding to verbal pricing requests and product information.
• Responding to customer emails
• Assisting the customer service team.
• Dealing with estimating and customer service phone calls

Key Requirements for Role:
• Maintain high levels of communication different departments within the Company.
• Keen eye for detail
• Ability to work in a fast-paced department with tight deadlines.
• You should have 3 GCSE's at Grade C or above (or equivalent), including English Language and Mathematics, and possess good interpersonal skills with the ability to establish and develop relationships
• Competent at intermediate /advanced level in Microsoft Office Outlook, Word and Excel.
• Ability to work as part of a team.
• Willingness to have a flexible approach to duties.

To apply for the position please email your CV to [e-mail] or contact me on 07585 967544.


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