Customer Service Assistant

EllisKnight International Recruitment; East Midlands; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading recruitment agency seeks a Customer Service Assistant for a luxury student accommodation site in Leicester. The role involves conducting tours, handling enquiries, building relationships with universities, and ensuring high occupancy rates. Ideal candidates will have strong interpersonal skills and a proactive sales approach. This is a full-time position with flexible hours.

Qualifications

• Must work well with students and clients respectfully.
• Proficient in using social media for marketing.
• Strong customer service focus.

Responsibilities

• Conduct property tours and viewings.
• Respond to enquiries through various channels.
• Build relationships with local universities.
• Conduct leaflet drops to attract visitors.
• Follow up on sales opportunities.
• Process applications in a timely manner.
• Stay updated on room prices and offers.
• Monitor competitor activities.

Skills

Friendly and welcoming approach

Social media skills

Rapport-building abilities

Sales-focused approach

High standards of dress

Calm under pressure

Excellent interpersonal skills

Administrative skills

Positive attitude

Job description

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Client:

EllisKnight International Recruitment

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Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

24c2b65ceb69

Job Views:

17

Posted:

12.08.2025

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Job Description:

Customer Service Assistant

Work with us at one of our client’s luxury student accommodation sites in Leicester.

This is a fantastic opportunity to join a fast-paced and exciting industry. You will be responsible for promoting this stylish new building and networking with local students to achieve 100% occupancy. It is a beautiful, modern, and vibrant site that offers impressive facilities, and you would be the voice and beating heart of the brand.

It is 37.5 hours per week, working from 09:00 am to 17:30 pm.

Key Tasks

• Conducting tours and viewings of the property
• Responding to all new enquiries through all mediums, including emails, online chat, and phone calls, ensuring these are answered within a timely and professional manner
• Building and maintaining relationships with local universities and sending regular marketing materials and availability updates
• Conducting regular leaflet drops throughout the town and encouraging visitors to the site
• Following up on all interest and ensuring all sales opportunities are explored
• Processing new applications within given timescales
• Keeping up to date with room prices and special offers to provide accurate information to potential residents
• Keeping up to date with competitor activities

Knowledge and Skills

• A friendly and welcoming approach with the ability to cooperate well with all students and clients in a professional, respectful, and friendly manner
• Great skills with social media, including posting adverts and streaming online on all used social media platforms
• Excellent rapport-building abilities
• Sales-focused and highly proactive approach
• High standards of dress and presentation
• Ability to remain calm during difficult situations or in a busy environment
• Excellent interpersonal skills, including a pleasant telephone manner
• Good administrative skills and the ability to use emails, phones, and various systems
• A positive and enthusiastic attitude with a strong focus on customer service