Customer Service Assistant

East of England Co-op; East Bergholt; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading retail cooperative in East Bergholt as a Customer Service Assistant. This role focuses on delivering exceptional customer service while engaging with the community and maintaining store presentation standards. Enjoy flexible shifts, competitive pay, and numerous employee perks, including discounts and an employer pension contribution.

Benefits

20% store discount and other discounts

22 days holiday plus bank holidays

5% employer pension contribution

Death in service benefit

Enhanced family leave and pay

Training and apprenticeship opportunities

Financial wellbeing support

Employee Recognition and Long Service Awards

Qualifications

• Must be 18 or over due to role requirements.
• Willing to learn and adapt.
• Friendly and approachable with a reliable team player mindset.

Responsibilities

• Support high standards of customer service, availability, and presentation.
• Work with a motivated team to attract and delight customers.

Skills

Effective communication skills

Basic numeracy

Basic literacy

IT skills

Positive attitude

Job description

Job Title: Customer Service Assistant, East Bergholt

Client:

East of England Co-op

Location:

East Bergholt

Job Category:

Other

EU work permit required:

Yes

Job Reference:

177e7ca31657

Job Views:

4

Posted:

02.07.2025

Expiry Date:

16.08.2025

Job Description:

Vacancy Introduction

Come and join our team! As a Customer Service Assistant (CSA), you will support your store in delivering high standards of customer service, availability, presentation, compliance, and community engagement.

You will work with a diverse and motivated team to attract and delight customers, supporting the growth and evolution of our business.

Interested? Review the detailed job description for more information.

Working Pattern: Saturday, 6am - 2.30pm

Our working patterns are non-contractual and may change.

The Person We Are Looking For:

• Friendly and approachable
• Reliable team player
• Effective communication skills
• Positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Basic numeracy, literacy, and IT skills

Over 18 Roles:

Applicants must be 18 or over due to role requirements.

Perks of the Job:

• Competitive pay rates
• 20% store discount and other discounts
• 22 days holiday plus bank holidays, increasing with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay
• Training and apprenticeship opportunities
• Retail discounts and cashback
• Financial wellbeing support
• Cycle To Work, Rental Deposit Scheme, SmartTech
• Employee Recognition and Long Service Awards
• 24/7 remote GP service and Employee Assistance Program

We aim to provide flexible shifts to help balance work and personal commitments.

*Enhanced benefits are subject to service criteria.

Apply now to join East of England Co-op!